Responded to emergency calls, including fires, medical emergencies, and hazardous material incidents, delivering critical support and intervention. Performed firefighting duties, such as extinguishing fires, rescuing individuals, and performing basic medical care. Participated in ongoing training and drills to stay current with firefighting techniques, safety protocols, and equipment usage. Engaged in community outreach programs to educate the public on fire prevention and safety measures.

Efficiently manage daily counter volume and handle incoming electronic orders using systems such as CCC, Opstrack, CollisionLink, and RepairLink. Provide excellent customer service by answering retail and wholesale calls and assisting technicians at the workshop counterMaintain accurate records of inventory levels and ensure transactions are recorded regularly. Assist in the identification and ordering of the correct parts for customer repairs.Coordinate with the service department to ensure timely availability of parts for scheduled repairs.Organize and maintain inventory by putting stock away and keeping shelves orderly, ensuring easy access to parts and supplies.Efficiently process incoming orders from vendors, verifying accuracy and completeness to maintain optimal inventory levels and meet customer demand.

Accomplished Outside Sales Manager with a robust background in managing and expanding outside sales accounts, consistently enhancing wholesale business performance. Demonstrates a strong ability to oversee and maintain a $1,000,000+ inventory, ensuring availability of essential parts for both internal and external customers. Increased Wholesale Sales by $1 million in 2021 and on track to hit forecasted increase in 2022 of anadditional $1 million.Scheduled and conducted meetings between OEM representatives and wholesale accounts.Actively participate in and complete all mandatory Original Equipment Manufacturer (OEM) training and certification programs to ensure compliance with industry standards and enhance technical proficiency.Efficiently manage the timely delivery of parts and components to meet Service Level Agreements (SLA’s) and operational requirements.

Experienced Parts Manager with a strong track record in overseeing automotive parts inventory and distribution, ensuring optimal stock levels and timely delivery. Skilled in managing supplier relationships, coordinating orders, and maintaining accurate records to drive efficiency and cost-effectiveness. Recruited, trained, and mentored parts counter staff to enhance team performance and customer service.Managed parts orders and returns to ensure optimal inventory levels and operational efficiency.Developed and managed the annual operating budget for the parts department.Set competitive pricing strategies for parts to maximize profitability while staying market relevant.Monitored and analyzed monthly sales data, costs, and stock levels to ensure adherence to budgetary goals.

Results-driven Store Manager with extensive experience at Goodyear, adept at leading a high-performing team, driving sales growth, and managing store operations. Proven track record in optimizing inventory levels, enhancing customer satisfaction, and implementing effective marketing strategies. Consistently achieved and surpassed sales profit targets as outlined in the Annual Operating Plan.Carried out performance evaluations for all associates, providing feedback and development opportunities.Ensured strict adherence to all Goodyear retail policies and procedures, maintaining operational compliance and standards.

Managed daily operations of the parts and service departments, ensuring efficient workflow and high customer satisfaction. Led a team of technicians and parts personnel, implementing strategies to optimize inventory, reduce turnaround times, and enhance service quality. Increased Customer Satisfaction Survey scores by 10% by ensuring parts and service associatesmaintained a positive relationship with customers.Prepared Annual Operating Budget and objectives for both the Parts and Service department.Monitored warranty claims to ensure they were processed in a timely manner and within guidelines. Performed random inspections on services vehicles to ensure repairs were performed correctly.