Robert Mangerino Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

• Directs and coordinates department activities and is responsible for running a safe and effective operation, this is accomplished by communicating with managers, peers, and team members, both within my immediate.
• Reviews and analyzes reports, records, and directives, investigates discrepancies, and compiles statistical data for compliance purposes. Ensures compliance with all operations (safety/government requirements) during.
• Gives directions, resolves problems, and sets deadlines to ensure timely completion of work, resolves operational problems during tour of duty which includes working in the operation during peak or irregular periods.
• Uses cross-functional teams, generate, and implement quality improvement ideas, Responsible for meeting profitability and cost control goals; monitors budget and spending, actively seeks cost reduction ideas, and.

Los Angeles, California, United States

• Responsible for all aspects of the baggage operation for Alaska Airlines and Horizon Air including monitoring and analyzing trends with baggage handling and making necessary changes when needed, Ensuring the bag room.
• Managed the Ramp operation ensuring an on-time operation with safety as the top priority. Ensured that all supervisors, leads, and agents had the tools and resources necessary to perform their job function. Worked with.
• Investigated any operational failures and ensure corrective actions were put in place and followed to avoid future failures. Investigated employee injuries and looked for corrective actions to prevent future injuries.

Los Angeles, California, United States

• I managed staffing which included initiating the hiring process when needed, attending hiring events, posting promotional opportunities, interviewing candidates, selecting successful candidates for hire/ promotion..
• Responsible for all aspects of the baggage operation for Alaska Airlines and Horizon Air including monitoring and analyzing trends with baggage handling and making necessary changes when needed, Ensuring the bag room.
• Held employee meetings and worked with both the company and the employees to ensure a workplace where the employees felt valued and needed. Ran investigations including employee injury, policy and procedure violations.
• Attended company and airport meetings including the interline baggage monthly meeting to represent Horizon Air. I chaired the safety committee and worked with the training department to initiate safety and compliance.

Los Angeles, California, United States

• I supervised all aspects of the ground service operation which included supervising agents to ensure arrival and departure goals are met, overseeing aircraft marshalling and positioning, baggage delivery and transfer.
• I was responsible for leading the ground service team captains and ground service agents daily to achieve safety and operational objectives and goals. I ensured all company policies and procedures were being met as.
• I assisted in the hiring of new employees, and helped with their professional development, and assisted with opportunities for personal growth and development. I selected and promoted ground service employees and.
• I communicated the department goals and expectations and provided recognition and accountability for those goals and expectations. I helped in the development and communication of local goals and expectations. I.

Los Angeles, California, United States

• Lead the Customer Service Agents on shift and was responsible for the success of a team’s ability to achieve the established goals and metrics of Alaska Airlines.
• Ensured that the Customer Service Agents followed proper procedures.
• Performed leadership duties such as assigning duties for the day, scheduling, and managing the agents within all areas of the operation.
• Clerical functions, creating reports and assisting with unexpected passenger needs or complaints.
• Served as the chairman of both the safety and ground security coordinator committees.
• Preformed timeline and quality audits to ensure our business partners were meeting their goals and metrics.

Los Angeles, California, United States

• Assisted guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Sold tickets and ensured cabin accommodations.
• Performed computer and paperwork tasks.
• Evaluated and prepared flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Performed boarding and gate duties (e.g., checking flight tickets, assisting, and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Processed and secured passenger luggage.