Alexa N. Garcia Email & Phone Number

United States

Developing and executing the strategy behind the employee (Cast) experience at the Disneyland Resort.

Orange County, California Area

• Disneyland Resort Diversity & Inclusion programming support in collaboration with Business Employee Resource Groups for new inclusion pillar integration for the site.• Support the programming and design of change initiatives to enhance the Cast Experience, including key site-wide initiatives and experiences to drive a Cast-first culture (i.e. Chair Lead for DLR BELONG Summit & Festival w/over 4k in attendance - March, 2020).• Work closely with Executive and Senior leaders to cultivate innovation around the Cast Experience.• Help maintain momentum in a complex environment of numerous workstreams, key deliverables and multiple stakeholders.2020 Initiatives:• Collaborate w/bi-coastal team of over 200 HR professionals to provide support to Cast Members impacted by the COVID-19 pandemic.• Co-lead for the production and distribution of over 5,000 safety care kits for Cast Members returning to Resort property for work.

Anaheim, California

2017-2018 Disney Ambassador for the Disneyland Resort Public Affairs• Selected out of 200 for a unique role within the Disneyland Resort, representing over 30,000 cast and their experiences, as well as, non-profits and community partners within surrounding cities. • Collaborate with Executive Leaders to identify opportunities within the Cast Member experience through in-person interactions (job shadowing, reward and recognitions and Cast Experience research with HR) with Cast across the Resort.• Launched and managed new social media accounts for the Ambassador Program with 4k followers and growing, highlighting the Cast experience, showcasing the latest resort initiatives and making the program directly accessible to the Cast and community. • Create and enhance Cast Member programming by providing spaces for networking and facilitating conversations about Cast culture, including career growth, valuing the magic of Disney, use of social media and reward & recognition opportunities.• Engage in Corporate Citizenship initiatives by serving on the Disney VoluntEAR Leadership Council, promoting Employee Giving Programs and bringing the magic of Disney to the greater Orange County community through educational programming, local park events and CHOC Children’s Hospital visits with Mickey Mouse. • Act as a media spokesperson for the Disneyland Resort – participate in radio remote interviews, live TV interviews and media tours to local markets.

• Supervisor role for Reservation Sales Agents assisting with vacation concerns pre-travel by finding the best service solutions for Cast Members, guests, and vendors. • Part of Guest Service Specialist Downtown Disney Team, working with guests face to face to resolve any in-house situations

• Provided service solutions and best possible options for guests pre-travel, during stay, and post-travel for Aulani, a Disney Resort & Spa.

• Provided service solutions and best possible options for guests pre-travel, during stay, and post-travel for the Disneyland Resort.

Agoura Hills, Ca

Marketing Coordinator for Roschke & Wall Business Advisors and CPAs, Inc., duties include:-Managing CRM via DemandForce for over 800 clients.-Assisting Marketing Director with client acquisition, marketing strategies and firm wide events.-Planning and executing bi-monthly "Strategies for Success" seminars, with topics that are chosen by attendees and clients. See link below for information on upcoming seminars.-Tracking SEO and Analytics, and maintaining all social media pages including: Facebook, LinkedIn, Google+, Yelp/Yelp for Business Owners, Instagram, Twitter, YouTube, and Pinterest-Consistent communication with companies, media, groups, organizations, clients, and providing top-notch customer service.-Basic administrative office duties including: answering phones, filing both physical and virtual (including computer files using Office Tools Pro.), staying aware of all the CPAs' daily schedules, greeting clients at the front, scanning, copying, and printing documents, ensuring mail gets posted and out as it is ready.-Creating various printed materials including flyers, ads for newspapers, and in-office memos-Updating monthly goals of billing, collections, and new clients using visual charts -Currently assisting with re-vamping website to showcase services, staff, new office, and logo.

Las Cruces, New Mexico

I served as an Education Specialist at La Casa Inc. Domestic Violence Shelter. I provided residential and non-residential clients with the tools necessary to become financially independent which included but not limited to:-helping them obtain their GED with tutoring and classes-English as a Second Language classes-Job skills: helped them search and apply for jobs, posted weekly job listings, and taught how to build resumes-Helped clients with basic financial fundamentals: budgeting, opening a savings account, maintaining a checking account, and provided resources for checking credit scores-Basic Computer skills and internet safety lessonsI also coordinated and presented weekly Life Skills workshops for transitional housing clients with topics such as: Maintaining a monthly budget chart, nutrition and buying healthy on a budget, up-cycling and or recycling old clothing, and basic home maintenance. My goal was for them to learn how to live financially independent lives in every aspect.I met with my clients individually by appointment on a weekly or as needed basis in order to achieve their education, financial, and life goals

Anaheim, California

-Park Operations Cast Member in New Orleans Square/Critter Country-Ride Operator/Attractions Hostess on Splash Mountain and The Haunted Mansion.Responsibilities included:-Providing top notch guest service and experience in an efficient and courteous manner-Following all safety protocol while operating attractions-Understanding all aspects of the attraction's main operations and functions, giving the ability to recognize any unusual conditions Other assignments included Fantasmic!, Parades, and Fireworks Guest Control which included:-Spieling and public speaking in order to insure safe and efficient traffic flow of guests up to 80,000 in park.-Using excellent guest service interaction and conflict resolution skills-Maintaining a courteous demeanor All positions required a thorough understanding of guest services, safety, courtesy, efficiency, and creating solutions to problems to insure maximum guest satisfaction

Bachelor Of Arts (B.A.), Studio/Fine Arts And Communication Studies

Activities and Societies: LMU Belles Service Organization, The National Society of Leadership and Success

Master Of Arts - Ma, Organizational Leadership