Alexa N. Garcia Email & Phone Number

United States

Developing and executing the strategy behind the employee (Cast) experience at the Disneyland Resort.

Orange County, California Area

• Disneyland Resort Diversity & Inclusion programming support in collaboration with Business Employee Resource Groups for new inclusion pillar integration for the site.
• Support the programming and design of change initiatives to enhance the Cast Experience, including key site-wide initiatives and experiences to drive a Cast-first culture (i.e. Chair Lead for DLR BELONG Summit &.
• Work closely with Executive and Senior leaders to cultivate innovation around the Cast Experience.
• Help maintain momentum in a complex environment of numerous workstreams, key deliverables and multiple stakeholders.2020 Initiatives:
• Collaborate w/bi-coastal team of over 200 HR professionals to provide support to Cast Members impacted by the COVID-19 pandemic.
• Co-lead for the production and distribution of over 5,000 safety care kits for Cast Members returning to Resort property for work.

Anaheim, California

• 2017-2018 Disney Ambassador for the Disneyland Resort Public Affairs
• Selected out of 200 for a unique role within the Disneyland Resort, representing over 30,000 cast and their experiences, as well as, non-profits and community partners within surrounding cities.
• Collaborate with Executive Leaders to identify opportunities within the Cast Member experience through in-person interactions (job shadowing, reward and recognitions and Cast Experience research with HR) with Cast.
• Launched and managed new social media accounts for the Ambassador Program with 4k followers and growing, highlighting the Cast experience, showcasing the latest resort initiatives and making the program directly.
• Create and enhance Cast Member programming by providing spaces for networking and facilitating conversations about Cast culture, including career growth, valuing the magic of Disney, use of social media and reward &.
• Engage in Corporate Citizenship initiatives by serving on the Disney VoluntEAR Leadership Council, promoting Employee Giving Programs and bringing the magic of Disney to the greater Orange County community through.

• Supervisor role for Reservation Sales Agents assisting with vacation concerns pre-travel by finding the best service solutions for Cast Members, guests, and vendors.
• Part of Guest Service Specialist Downtown Disney Team, working with guests face to face to resolve any in-house situations

• Provided service solutions and best possible options for guests pre-travel, during stay, and post-travel for Aulani, a Disney Resort & Spa.

• Provided service solutions and best possible options for guests pre-travel, during stay, and post-travel for the Disneyland Resort.

Agoura Hills, CA

Marketing Coordinator for Roschke & Wall Business Advisors and CPAs, Inc., duties include:-Managing CRM via DemandForce for over 800 clients.-Assisting Marketing Director with client acquisition, marketing strategies and firm wide events.-Planning and executing bi-monthly "Strategies for Success" seminars, with topics that are chosen by attendees and.

Las Cruces, New Mexico

I served as an Education Specialist at La Casa Inc. Domestic Violence Shelter. I provided residential and non-residential clients with the tools necessary to become financially independent which included but not limited to:-helping them obtain their GED with tutoring and classes-English as a Second Language classes-Job skills: helped them search and apply.

Anaheim, California

-Park Operations Cast Member in New Orleans Square/Critter Country-Ride Operator/Attractions Hostess on Splash Mountain and The Haunted Mansion.Responsibilities included:-Providing top notch guest service and experience in an efficient and courteous manner-Following all safety protocol while operating attractions-Understanding all aspects of the.

Bachelor Of Arts (B.A.), Studio/Fine Arts And Communication Studies

Activities and Societies: LMU Belles Service Organization, The National Society of Leadership and Success

Master Of Arts - Ma, Organizational Leadership