Robert Manole Email & Phone Number

Iaşi, Romania

Maximized occupancy and service levels through real-time and intraday monitoring and analysis of contact volumes and Average Handle Time (AHT) to improve forecasting accuracy.Managed staffing requirements by making adjustments, setting primary/secondary/reserve skilling, and maintaining staffing line adherence.Coordinated decentralized Workforce Management resources for outsourcers to ensure operational efficiency.Conducted kick-off meetings with operations teams and delivered various types of reports to stakeholders.

Iaşi, Romania

Trained individuals in financial education and investment strategies.Demonstrated solid knowledge of the investment field, including financial markets.Sold and supported real-time financial education and investment courses, both online and in physical formats.Contacted customers and potential customers from the database to promote services.Built and managed a portfolio of clients.Assisted clients from the personal portfolio with investments and trading.Provided ongoing updates on stock markets and the current economic context.Conducted analysis and diagnosis of various financial instruments.

Comptia Tech+

- Technical Skills IT Concepts and Terminology Understanding basic IT principles, terminology, and concepts. Familiarity with operating.

.Net Programming

- Technical Skills Proficiency in C# Programming .NET Framework and .NET Core Development ASP.NET for Web Application Development.

Finance, General