Sr. Developer managing employees and contractors and developing retail infrastructure solutions

Monitored network probes for Enterprise Vault.Cloud product and maintained over 99.9% up-time and helped keep all customer SLA's for several Fortune 500 clients, across millions of users to virtual email/archiving product.Worked in a team of ten people efficiently to handle maintenance and emergency outages with frequent on call and after-hour shifts to maintain up-time and deploy firmware.Managed an environment containing over 100 physical and over 1000 virtual servers.Maintained up-time using Dell Server, F5 Load Balancer, Cisco, and Juniper devices using various methods of polling including Solar Winds. Regularly performed maintenance and upgrades to these devices remotely and on-site.Used VMWare in tandem with large storage to scale infrastructure and keep costs down using modular server work-flow and automating most of the job.Wrote and managed over a hundred ASP, PHP, SQL, and Powershell scripts for reporting, storage, and automation purposes.Deployed virtual data centers of identical scale in Sydney, Johannesburg, and other international sites under deadline.

Setup server infrastructure to import/export terabytes of client email saving millions of dollars in cancellations and bringing in millions of dollars in new clients.Worked with sensitive client data without a security incident.Managed large network storage devices, such as Nexsan and Isilon devices in an environment consisting of more than 300TB of disk space.Setup infrastructure to convert and import .NSF (Lotus Notes) files, allowing us to sell the product to more clients. Met and maintained all critical import and export deadlines for all clientele.Multitasking, and managing several import/export/reporting/presentation projects at once, using a variety of custom tools and scripts

Worked average overtime of 2 hours a day through the week/weekend. Workload consisted of cases, emails, and supervisor phone calls.Management lead for 12 person email support team for issues needing additional research or assistance.Successfully managed project to setup virtual machines for testing and training purposes for 30 person client services team. Training servers utilized Exchange, Active Directory, and in-house products regarding email migration, Outlook web-folder push, and Active Directory synchronization.Trained 12 person email support staff on various products across an estimated 50 presentations.Received 100% positive feedback from clients with no complaints.Met with senior Operations and Engineering departments and point of contact for departmentAdhered to 5AM-starting schedule for both monitoring purposes, and for client convenience to sync up with east coast clienteleGained position-integral skills in compliance journaling, especially where Exchange Server and Lotus Notes are involved.

Answered over 100 calls a week for email and product support. Handled escalated calls from off-site support departmentAchieved several top-rated metrics in cases and phone calls received and cases closed in the departmentReceived frequent positive customer feedback in client communication, customer service and empathy.Handled hundreds of calls for Microsoft Exchange configurations, SMTP, proprietary product support and DNS configuration.