Thryv Pty Ltd (previously Sensis) is a leading SAAS marketing provider specialising in advertising solutions.I am responsible for the establishment of the Technology Operations Strategy and the associated team of 25 Cloud Operators and Engineers, and wider team members for the IT Service Desk, Security Operations, and telephony and end-user support. This not only includes managing daily operations and performance to support internal and external client platforms and enterprises but also budget targets for the Technology Operations Team and wider KPIs.Notable Achievements• Assisted in bring Thryv SAAS platform to market in Australian in 61 days• Appointed to manage on- and off-shore operations spanning seven wider teams and four new vendors. This included reviewing existing performances and identifying areas of improvement to achieve enhanced outcomes.• Developed and deployed the Strategic Security Framework for all group and client enterprises.• Successfully established a high-performing Cloud Operation and Delivery team through talent management strategies to mentor individuals and uplift group capabilities.• Developed and delivered new technology strategies which optimised $1.5 million in costs across the group’s Cloud environment.• Maintained a record 99.99 per cent uptime rate for all enterprise services for three consecutive years.

Sensis Pty Ltd is a leading communications provider specialising in information technology and information management, and advertising solutions.I am responsible for the establishment of the Technology Operations Strategy and the associated team of 25 Cloud Operators and Engineers, and wider team members for the IT Service Desk, Security Operations, and telephony and end-user support. This not only includes managing daily operations and performance to support internal and external client platforms and enterprises but also budget targets for the Technology Operations Team and wider KPIs.Notable Achievements• Established remote working procedures and strategies, and successfully migrated over 1,000 team members across the group to the work-from-home model within three days during COVID-19.• Appointed to manage on- and off-shore operations spanning seven wider teams and four new vendors. This included reviewing existing performances and identifying areas of improvement to achieve enhanced outcomes.• Developed and deployed the Strategic Security Framework for all group and client enterprises.• Successfully established a high-performing Cloud Operation and Delivery team through talent management strategies to mentor individuals and uplift group capabilities.• Developed and delivered new technology strategies which optimised $1.5 million in costs across the group’s Cloud environment.• Maintained a record 99.99 per cent uptime rate for all enterprise services for three consecutive years.• Awarded as the group’s Technology Person of the Year for 2020.

I established the Cloud Operations team spanning four Operations and three Project team members in addition to delivering Cloud Operations strategies to support Cloud-hosted technologies. This was in addition to mentoring the Cloud Operations and Infrastructure Operations Support teams as well as providing 24x7 technical support.Additional Responsibilities• Coordination of day-to-day operations for the Cloud Operations Developer team in addition to managing daily AWS spend.• Development and delivery of technical documentation for strategies, frameworks, policies, and procedures.• Establishment of optimisation strategies for Cloud-hosted technology consumption as well as for on-premises infrastructure to ensure investments were aligned with business requirements.• Management and maintenance of security models and processes in alignment with group security policies.• Management of third-party vendor and support provider leasing functions in alignment with service level agreements (SLAs).Notable Achievements• Delivered improvements to AWS FinOps through cost management plans which reduced costs by $1.4 million for the next financial year.• Successfully deployed 500 virtual desktops for offshore business partners in addition to over 1,200 Cisco Unified Communications Devices and Webex Units.• Coordinated the migration of over 125 Windows server environments to AWS services in addition to 3,000 mailboxes to Microsoft Office 365. This included migrating up to 21TB of archived email data.• Managed the decommissioning of five data centres and the migration of required data to preserve operational performances.

I managed a range of technology operations spanning Networks; Security; Windows systems; Storage; Unix; Databases; and Virtualisation for on- and off-shore vendors whilst managing 31 technical team members. I also managed operational support services for the group as well as external vendor relationships.Additional Responsibilities• Management and maintenance of daily operations for all technology processes. This included delivering strategies to optimise performance to meet SLAs and wider KPIs.• Development and implementation of disaster recovery plans aligned with organisational technology frameworks.• Coordination of IT network applications and systems in addition to standardising processes across all technology platforms.• Management of process analysis to identify areas of improvement and implement optimisation strategies accordingly.Notable Achievements• Developed and implemented strategies for infrastructure operations for all offshore teams with Capgemini.• Successfully coordinated over 3,000 infrastructure devices for five major data centres whilst managing seven teams spanning 60 on- and off-shore team members.• Developed and deployed Cloud migration plans to support technology operations.

Telstra Corporation Limited is a leading telecommunications company delivering and maintaining mobile and internet, pay television, and other products and services across the country.I was responsible for managing and maintaining over 95 ESXi Host and over 1,800 VMware guest services as well as Windows 2003, 2008, and 2008 R2 servers. This included administering and deploying VMware 4.0, 4.1, and 5.0 servers; Trend Micro Security 9.x and 10.x; and Smartphone MobileIron environment.Additional Responsibilities• Management of vCloud, vDirector, and vCops support services in addition to maintaining support legacy systems.• Management and maintenance of Netware 6.5 and 5.1 server base consisting of over 5,000 end-users.• Delivery of Level III Help Desk Support as well as 24x7 on-call support services to internal teams and all end-users for escalated matters.• Identification of areas of improvement to develop new systems and reporting dashboards.• Coordination of new systems configuration and installations for third-party software.Notable Achievements• Designed and deployed new POCs for the Enterprise Virtual Desktop environment in addition to managing 2,000 virtual servers in three major data centres and support Windows, Linux, and Solaris servers.• Successfully deployed 120 VMware Cisco clustered servers and Trend Micro servers in two data centres; 20TB of Pure Storage arrays to support 2,000 VDI end-users; MobileIron 4.1 iOS and a Smartphone Management tool to 1,500 clients; and 1,000 Win2x servers to over 1,000 clients.• Delivered upgrade projects for VMware from 3.5 to 4.1 for 75 ESXi servers and a subsequent VMware 4.1 update to 90 ESXi servers.• Facilitated a migration to AD servers for over 4,000 end-users as well as a migration from Exchange 2003 to Exchange 2010.• Nominated and awarded for seven Outstanding Customer Service awards as well as the Telstra Director’s Award for Innovation for the Cloud Self-Service portal.