- Instituted interdepartmental meetings to improve communications, collaboration, safety and regulatory compliance reducing reported breakdowns by 87%- Convinced senior management of need for strategic changes to enhance operational efficiency and team collaboration- In response to growing customer complaints and escalating employee friction, negotiated and created a comprehensive logistical strategy with improved processes and training, using multiple warehouses, to moderate impact of remodeling and new construction- Implemented purchasing strategy to minimize inventory while increasing fill rate from 94% to 97%, increasing inventory turns to 7.2- Managing over $1.1 million of inventory, reduced excess stock by 25% ($97,000)- Responsible for purchases of $800,000 in product per month- Invented a strategic plan for our top 3 vendors, accounting for 70% of our purchases, that reduced overhead, employee stress and weekly purchase orders by 80%, while improving profitability, product availability, supply reliability, communication and our relationships with both customers and vendors- Analyzed customer purchase and market trends to anticipate product growth while optimizing warehouse space and landed costs- Negotiate package deals, bonus product and extended payment terms for higher volume purchases

- Disciplined vendor pricing negotiations led to increased profits- Managed inventory valued at $9.3 million, reduced errors, increased efficiency, and improved inventory accuracy from 97% to 99.3%- Designed and implemented inventory control policies and procedures, resulting in 36% increase in salvaged revenue ($400,000)- Creative negotiations with vendors and field sales allowed development of strategies to fulfill sales promises to new customers

- Hired as box office employee and promoted within three months to manage operations- Led cinema operations to meet customer needs while ensuring achievement of revenue targets- Assured compliance with health and safety regulations; recruited, trained, managed and appraised staff- Ensured that operating and accounting procedures were followed and company standards were met- Dealt with customer inquiries and complaints; ensured customer satisfaction while maintaining company standards

- Hired by Best Buy to process returns; promoted within 2 months to run administration for Magnolia Home Theater- Coordinated all incoming and outgoing products and services- Increased up-sells through improved post-sale follow-up- Selected to help top level executives revise company’s  administrative S.O.P. (Standard Operating Procedures)