Greeting customers; initiating services and repairs by documenting customer concerns; managing labor hours via scheduling appointments and dispatching work to technicians; verifying warranty coverage and ensuring document compliance; increasing revenue through recommendation of appropriate repairs and services; maintaining customer records; strengthening customer loyalty through constructive communication.

Served multiple roles at Absolute Automotive including Service Manager, Parts/Inventory Manager, and Administrative Manager. Major responsibilities include managing repair orders, diagnosing and performing automotive repairs, scheduling appointments, managing parts orders and parts sales, maintaining parts and supplies inventory, customer service, office management, as well as varied web, graphics, and social-media operations.increased new customer percentage through strengthened social… Show more Served multiple roles at Absolute Automotive including Service Manager, Parts/Inventory Manager, and Administrative Manager. Major responsibilities include managing repair orders, diagnosing and performing automotive repairs, scheduling appointments, managing parts orders and parts sales, maintaining parts and supplies inventory, customer service, office management, as well as varied web, graphics, and social-media operations.increased new customer percentage through strengthened social media presence and marketingimproved efficiency by streamlining order processes and increased organizationdesigned logos and graphics for new products and events Show less

Selling and installing automotive electronic products, scheduling installations, ordering parts and supplies, constructing and maintaining product displays, as well as selling consumer electronics in other departments as needed.Appointed supervisory position over Autotech services and mobile electronics salesTrained and educated new hires as well as peers to exceed company standards and certifications during process of opening new store in Durham, NCMECP Advanced Certified… Show more Selling and installing automotive electronic products, scheduling installations, ordering parts and supplies, constructing and maintaining product displays, as well as selling consumer electronics in other departments as needed.Appointed supervisory position over Autotech services and mobile electronics salesTrained and educated new hires as well as peers to exceed company standards and certifications during process of opening new store in Durham, NCMECP Advanced Certified Installer Show less

Performed installations of audio/video equipment and electronics into passenger vehicles, recreational vehicles and boats. Educated customers about automotive applications for audio, video, and electronic devices. Sold audio, video, and electronic equipment for automotive applications.