Robert Mcclain Email & Phone Number

South Pasadena, Ca, Us

Los Angeles, California, United States

Empowering salespeople and provisioners to excel at their job role and beyond

Los Angeles, California, United States

• Contract employee (En Pointe Technologies) to LAWA for complex project management tasks.• Managed multiple phases of the IT Security Master Plan (Facilities Hardening, Business Continuity and Disaster Recovery)• Created project charter for ISO 9001:2000 Certification of IT Operations• Coordinating the provisioning, inventory, and analysis of entire phone system (over 3000 lines, 50 key systems in 4 locations).• Coordinated the establishment of Network Operation Center/Security Operating Center (NOC/SOC)

Costa Mesa, California, United States

Contract employee (via TEK systems) to the Auto Club for complex project management tasks.• Coordinated the transition of calls from 40 field offices to 2 centralized call centers. This involved managing the movement of over 50 employees, analyzing data, IVR programming, and managing call flow of over 5M Member calls.• Managed the conversion of all long distance services from ATT to SBC Long Distance. This involved over 50 Data Circuits, 15,000 lines, 500 toll free numbers, and over 90 dedicated voice circuits in 7 states.• Managed the implementation and compliance for Caller ID in 100 sites across 4 states.• Coordinated the replacement of 10 office telephone systems with New Nortel BCM VoIP phone switches.• Managed various projects for Travel, Insurance (Wireless LAN Access), Sales, and Purchasing departments.

Los Angeles, California, United States

Hired as employee number 135 (company grew to over 4000 employees), part of the team that started the first expansion region, Los Angeles. Deployed the network, created and improved sales, software and operational processes. With our team focus, we were able to segment and target the market, which translated to the highest sales in the country.• Developed on-line ordering capability and increased sales by creating and publishing results reports by top producers and eliminating non-performers.• Coordinated initial network deployment to establish the LA regional network (Ultimately over 100 locations).• Managed Covad’s nationwide $10M Wholesale Marketing budget. Responsible for tracking over 125 programs (over 5M direct mail pieces, rebates, email, banner ads, etc.) for over 100 customers. First person at Covad to produce standardized results reports to ensure all programs met ROI and cost of acquisition guidelines.• First person at company to standardize customer communication, product roll-outs and make documentation and literature available on secure website, reducing time to deploy products by 50%• Increased inbound and outbound sales and customer retention by developing and delivering training programs to internal and external clients. Training programs were for call centers as well as field sales.• Analyzed product lifecycle trends of over 500,000 end users and implemented targeted retention and save programs to reduce churn for the top 10 Covad Customers. Drove a 25% reduction in percentage of end users that were disconnecting in Q4 2002 by sharing and implementing best practices between customers.

Manager Development Program, Business Administration And Management, General

Bachelor Of Science - Bs, Mechanical Engineering

Activities and Societies: President - Tau Beta Pi (Engineering Honor Society), Pi Tau Sigma (Mechanical Engineering Honor Society)