Robert Mccullough Email & Phone Number

Dallas, Texas, United States

-Manage the relationship between Merchant and Inventory teams for National Home Center customers-Develop, present and manage launch of new products in a nationwide profile of stores-Monitor POs and Inventory levels to ensure on time fill rates for replenishment orders-Work as the primary point of contact for Home Centers-Visit stores nationwide and evaluate trends and introduce product to capitalize on trends-Grow sales by delivering innovative products, seamless introduction of new products and differentiating customer service by giving a small company feel to a large global manufacturer

Little Elm, Texas, United States

-Lead team of 3 Department Supervisors and 30+ associates in the Rough Electrical, Lighting, Rough Plumbing, Fashion Plumbing, Paint, Hardware and Tool departments.-Responsible for daily execution of the Lowe’s Big 3 in all departments, In-Stock, Customer Service, Neat Clean and Safe stores-Coach and develop Supervisors and associates through both formal and informal conversations around performance execution-Maintain in-stock position and minimize potential shrink by validating cycle counts are being executed per company direction

Charlotte, North Carolina

-Lead team of 4 sales representatives in downtown Charlotte retail store serving residential, small business, and property managers with internet sales, service, and support. -Provide leadership to representatives to ensure daily sales and customer service goals are met, utilizing SalesForce and Customer Service Application to track measurements. -Seamlessly transitioned to a “work from home” work group during Retail closure due to COVID-19.-Train, coach, and develop representatives on increasing sales and customer service measurements.-Provide support for customer escalations from the team.-Maintain and promote “Googleness” in all members of the retail team as well as appearance of the retail store to meet strict corporate standards.-Create the culture of leading with the best in all sales interactions.

Charlotte, North Carolina Area

-Recruited to manage customer end-to-end renovation project needs, ultimately ensuring alignment and successful project completion.-Consistently met both project deadlines and customer expectations by effectively communicating with the full range of project stakeholders including customer, sub-contractors, and compliance department.-Improved day-to-day operations across different geographies by providing training to new Field Managers.-Trained The Home Depot store associates on ‘The Bath Remodel’ program to drive customers into the sales pipeline.-Generated lower cycle time for project completion, improved customer satisfaction, simplified processes, and increased gross margins by working with leadership to develop new ‘package’ program.

Cornelius, North Carolina

Help Business customers find the right vehicle for the job. Do on the road prospecting, build relationships, price vehicle modifications while providing world class service.

Davidson, North Carolina

Charlotte, North Carolina

Charlotte, North Carolina Area

I am responsible for a team of Department Supervisors in all aspects of merchandising for the store. I personally oversea the Lumber, Building Materials, Paint, Hardware, Electrical, Seasonal Garden, and Pro Sales departments which combine for over 17M in annual revenue. I also align with the company's initiatives; plan for seasonal areas and events as well as off shelf merchandising strategies. With the partnership of the Store Manager, Vendors, RMM, DM, and department supervisors we evaluate the merchandising standards within the departments so we can continually look for opportunities to drive sales within the store. Along with managing the merchandising standards of the store I am responsible for the talent development within the departments who report to me. I am personally invested in the growth of leadership within the team. I am also a critical part in the hiring process and promotion process within the store. I also deal with day to day customer and associate issues. With my extensive customer service experience I must quickly identify, understand and solve a customers needs while aligning with the standards of the company.

Charlotte, North Carolina Area

During my time running the Garden department at store #3640 I was responsible for leading a team of 20 associates in a department with several million in annual sales.

Charlotte Area, North Carolina

I was assigned to leading the team of associates in the Hardware department. My team and I would merchandise items to drive sales and also deliver high levels of customer service.

Charlotte Area, North Carolina

I was the leader of a team of Kitchen designers and Appliance specialist. My duties included driving sales, resolving complex customer issues and promoted a culture of selling while delivering high levels of customer service.

Richmond Area, Virginia

I was the leader of a team of Kitchen designers and Appliance specialist. My duties included driving sales, resolving complex customer issues and promoted a culture of selling while delivering high levels of customer service.

Richmond Area, Virginia

I was assigned to a team of 35 cashiers and 5 head cashiers. I was in charge of driving customer service expectations in an ever changing fast paced retail environment.

Richmond Area, Virginia

While working as Tool Rental Tech I was in charge of ensuring the fleet of rental tools was ready for the customer. I also had to deliver high levels of customer service. Penske truck rental was piloted in my store and I worked very closely with Home Depot and Penske senior leadership on the project. Also while in Tool Rental I managed the department in the absence of leadership.

Richmond Area, Virginia

I was a entry level part time cashier. My job was to quickly ring customer while delivering high levels of customer service.

Business Administration And Management, General

High School, High School/Secondary Diplomas And Certificates