NEW BUSINESS DEVELOPMENT & ACCOUNT MANAGEMENT► Accountable for the annual sales budgets, I have led Bidvest/Fruitos in finding new customers, ensuring customer delight and growing customer and company profits.► Led new business development within Northern Rivers and Gold Coast, with an enviable track record of success and customer satisfaction.► Devised and implemented successful account strategies through a close connection with my team and our customers, a strong strategic approach to developing business and long-term partnering with clients to assist them achieve their business goals.► Currently servicing ~200 clients including restaurants, hotels, motels, clubs, bars, hospitals, nursing homes, caterers, schools and cafes.► Over the last nine years, I have developed an enviable network and great relationships with both business owners and managers within the Northern Rivers and Gold Coast hospitality industry._________________________________BUSINESS ACUMEN► 10+ years of experience starting up and managing my own businesses and 6 years reporting into GMs, Directors and Owners has empowered me with an intuitive and applicable understanding of how a company makes money and what is critical to effective strategy execution.► Managed teams of up to 10 staff as Owner/Operator and Head Chef.► Held full responsibility for cash flow, balance sheets and the P&L.► Led client negotiations and issue management with Fruitos and Yarra Valley Farms, with responsibility for agreeing and signing off all commercial terms with clients.
Bidvest Fresh Formerly Fruitos
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Sales ManagerBidvest Fresh Formerly Fruitos Mar 2012 - PresentNorthern Rivers NswReporting to the GM and Directors, I manage all new business development and existing account management for the Northern Rivers region, providing wholesale distribution of fresh and prepared produce. Bidvest is a multinational wholesale supplier of food and produce who took over Fruitos in November 2014 and employ 19 staff in Byron Bay.KEY ACHIEVEMENTS:★ With responsibility for the annual sales budget, doubled sales revenue in 2013, 2014 and 2015.★ Manage over 200 accounts including hotels and fine dining restaurants to nursing homes, hospitals, restaurants and owner/operator cafes.★ Secured 143 new accounts over the last three years.★ As the primary point of contact for every client, I lead the management and resolution of all customer complaints.★ Developed and implemented the vision and values “Deliver what we promise”, which resulted in improving quality of produce, delivery times, and internal and external communications.★ Developed and implemented a new warehouse Quality Assurance program which reduced error rate by 164%.★ Improved internal communication and client retention by using CRM software to document and track customers’ needs for both products and services.★ Developed new territories and markets which resulted in significant new revenue.★ Sourced new local products that were unique to Fruitos to achieve a point of difference.★ Developed and implemented an innovative and successful sales strategy to manage customers in Northern NSW.
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Business Development ManagerYarra Valley Farms Apr 2011 - Feb 2012Northern Rivers NswReporting to the CEO, secured new clients and managed 320 existing business from the Northern Rivers up to the Gold Coast wholesaling fresh fruit and vegetables.KEY ACHIEVEMENTS★ Added over $2 million in sales annually.★ Set up 3 new territories for sale to franchisees which included winning the customer base, managing pre-sales operations and providing training and ongoing sales support for the franchisee. ★ Added new territories including South coast run, Lismore & Southern Gold Coast.★ Improved the team culture which enabled better maintenance of the client base and increased customer satisfaction.
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Casual ChefUtopia Cafe Feb 2009 - Mar 2011Bangalow, NswWorking in a busy à la carte restaurant, prepared breakfast, lunch and dinner.
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Sous ChefByron Beach Cafe May 2008 - Feb 2009Byron Bay, NswReporting to the executive chef, coordinated a large team during busy service times and corporate events. Helped manage the daily running of this very busy restaurant. -
Business Owner/ OperatorHospitality Choice Mar 2005 - May 2008Byron Bay NswSet up and ran all aspects of a wholesale distribution business servicing the Northern Rivers hospitality sector, including sales and business management, providing a large range of products including kitchen equipment, packaging, cleaning products, kitchenware & glassware. KEY ACHIEVEMENTS★ From start up this business had great growth and within three years it was servicing 100 local businesses due to exceptional customer service and dedication to deliver what we set out to achieve. ★ Hired and managed 4 staff. Created a supplier chain of 60 companies.★ Fit out three restaurants where I liaised with the owners and builders and suppliers during construction to help open the restaurants.
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Head ChefFish Heads Restaurant Oct 2004 - Jan 2005Byron Bay,NswRan the kitchen of a very busy restaurant serving 450 meals over the course of breakfast, lunch & dinner services, as well serving 2000 seafood takeaway meals daily in peak times. Reporting directly to the owners, i was responsible for cost control, ordering and rostering.
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Owner / ChefZest Deli Cafe Feb 1998 - Jul 2004Balgowlah Sydney NswEstablished and managed a 40 seat courtyard café and deli servicing local business which catered for lunches, including an on-site catering company for weddings and corporate events. We quickly established ourselves as the leader in our area delivering quality products with a strong focus on customer service, opening 7 days from 7am till 6pm.
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Able SeamanRoyal Australian Navy Sep 1982 - Nov 1988Statined All Around AustraliaJoined the navy to gain a trade, benefiting from training in many new areas and skills.
Robert Mcdonald Skills
Robert Mcdonald Education Details
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Miami High SchoolYear 10 Certificate
Frequently Asked Questions about Robert Mcdonald
What company does Robert Mcdonald work for?
Robert Mcdonald works for Bidvest Fresh Formerly Fruitos
What is Robert Mcdonald's role at the current company?
Robert Mcdonald's current role is Sales Manager at Bidvest Fresh ( formally Fruitos) Wholesale Fruit & Vegtables.
What schools did Robert Mcdonald attend?
Robert Mcdonald attended Miami High School.
What skills is Robert Mcdonald known for?
Robert Mcdonald has skills like Business Development, New Business Development, Account Management, Sales Management, Sales, Budgets.
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Robert Mcdonald
System Engineering And Change And Release Governance Manager Lockheed MartinCanberra3bigpond.com, lmco.com, lockheedmartin.com -
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