Robert Mcelwain Email & Phone Number

Greater Detroit Area

Detroit Mi

Managed the activities of an on-line vehicle sales arbitration team, encompassed of 8 or more associates, for case resolutions in accordance with the rules and regulations involving thousands of dealer customers. Created and coordinated the execution of the Corporate Records and Information Management (CRIM) compliance process for the business unit, reporting the results to senior leadership.Acted as the lead negotiator/Center of Expertise for complex vehicle arbitration cases that facilitated 100K/year + in expense saving and resulted in a high level of customer satisfaction.

Greater Detroit Area

Managed the activities of 6 outsourced suppliers, involving hundreds of associates, for the purpose of lease vehicle inspection assessments and remarketing. Designed and authored the parameters of lease vehicle inspections for the entire corporation. Created and implemented a supplier quality of inspection metric assessment that established accountability and motivated ongoing improvement. Developed and conducted training events that increased qualty of execution.

Detroit Mi

Responsibilities relating to the ongoing support and development of an on-line remarketing website, which was the 1st of its kind, named SmartAuction. Created and developed an inspection website that was instrumental to monitoring supplier performance and supporting SmartAuction. Primary Executive Office field liaison for the entire country to educate, identify and resolve issues relating to internet vehicle sales, including arbitration. • Awarded a General Motors Chairmen's Honor for one of the best implemented ideas in the corporation for the Vehicle Inspection Website