Robert Mckean Email & Phone Number

Boston, Massachusetts, United States

Providing technical account management to a portfolio of clients in various industries. Managing IT services to in such areas as cloud services, infrastructure projects, security reviews, engineer visits, system monitoring, and Help Desk operations. Led weekly reviews of all projects in the region. Providing leadership and support of critical business process improvements including client onboarding and field operations making engineer engagements more productive. Working through the entire hiring process for new engineers, including reviewing resumes, conducting interviews, and employee onboarding.

Boston, Massachusetts, United States

Managing a team of field engineers in New England and New York. Providing training on internal systems and tools allowing them to be more productive. Providing an escalation point for any issues. Creating individual development plans with goals and objective through 1:1 sessions. Fostering a choesive team through team meetings.

Boston, Massachusetts, United States

Leading transition meetings between Sales and Service Delivery to understand the objectives and specifics of each project. Working with engineers to develop project plans. Determining time requirements, milestones, and delivery dates. Reviewing proposed timeline with clients and engineers to gain agreement on the tasks and the schedule. Leading weekly client facing meeting to review project progress and address any issues.

• Provided technical expertise and support to ensure smooth operations and resolve technical issues.• Utilized traditional and creative methods to develop, implement, and support networks and systems.• Proficient in installing/maintaining Active Directory, Group Policies, DNS, DHCP, virtualization, and storage.• Provided senior level support and technical expertise in networking and system solutions, including hardware and software.• Completed IT Assessments at various companies to uncover liabilities. Presented recommendations to client management.• Administered diverse computing environments in a wide cross section of business clients • Provide day-to-day operations of on-site and remote environments to ensure maximum uptime.• Analyzed and documented unfamiliar client / server network environments.• Provided consulting to clients on certain applications, IT best practices, and general computing processes • Troubleshot and resolved high level workstation, server, and network incidents • Set client expectations appropriately throughout the troubleshooting process • Prioritized tickets escalations from Support Engineers