Robert Mendiola Email & Phone Number

Las Vegas, Nevada, United States

Research customer accounts for billing issues, errors and provide credit for valid errors made on behalf of Sprint Premier Care Team and/or Business Account Sales Representatives. Communicate with customers via phone and email to find the root cause of billing issues/errors. Communicate with Business Account Sales Representatives, Warehouse Team, Collections Representatives to negotiate and provide credit for valid billing issues on the account.

Las Vegas, Nevada, United States

Assisted business customers with their accounts. Engaged them with reviewing their invoices, assisting with upgrades, and changes to their account.

Las Vegas, Nevada, United States

Provide phenomenal support by handling inbound and outbound call volume, answer email and text messages, and respond to online chat inquiriesBook appointments and match therapists to fill themEducate new customers about the services we offer

Las Vegas, Nevada, United States

Provide email customer support to customers who have spent more than $50,000 for 3 top grossing games on the iTunes Store and the Google App Play StoreAnswer questions ranging from issues with game events, game knowledge, basic to intermediate app/device troubleshooting, account information and handle customer escalations. Provided customized one on one service to individuals with high spend velocity in a timely mannerWork directly with the game design and development teams, as well… Show more Provide email customer support to customers who have spent more than $50,000 for 3 top grossing games on the iTunes Store and the Google App Play StoreAnswer questions ranging from issues with game events, game knowledge, basic to intermediate app/device troubleshooting, account information and handle customer escalations. Provided customized one on one service to individuals with high spend velocity in a timely mannerWork directly with the game design and development teams, as well as the customer support and operations directors to provide the highest customer care that I can offer. Show less

Henderson,Nv

Cash HandlerSignage/MarkdownsShipment/Inventory

Las Vegas, Nevada, United States

Review and award unpaid time off requests, vacation requests, sick time, FMLA, Jury Duty.Make sure team is adhering to schedule policies and standards.Monitor daily activities of the team members and report any common trends to management.Fraud Billing Department Specialist - Review customers orders ensuring that they meet security measures. Contact financial institutions to complete account verification and and authorization removals.Assist officers with filing police… Show more Review and award unpaid time off requests, vacation requests, sick time, FMLA, Jury Duty.Make sure team is adhering to schedule policies and standards.Monitor daily activities of the team members and report any common trends to management.Fraud Billing Department Specialist - Review customers orders ensuring that they meet security measures. Contact financial institutions to complete account verification and and authorization removals.Assist officers with filing police reports for fraudulent activity. Senior Quality Assurance Representative - Ensure all calls, emails, live chats are meeting company standards by recording, monitoring, scoring and providing feedback to team members. Assisted Team Lead and other members of the team to create new quality form. Participated in training and side by sides on new form with phones, email, and live chat team members. Customer Loyalty Team Representative - Provide WOW customer service by assisting customers with product knowledge, placing new orders, returns and exchanges, account updates, escalations, and various questions outside zappos.com. Show less

High School Diploma, Music, 3.0

Activities and Societies: Chamber Choir, Pop Choir, Youth Orchestra, Band

Pursuing Bachelors Degree, Accounting