Robert Merrill Email & Phone Number

Utah

Provo, Utah

Highly proficient at presenting and explaining Cobalt’s intelligent Security Robot features used to autonomously patrol indoor facilities such as warehouses checking for leaks/spills, day-night camera intruder detection, motion, emission, and thermal sensors, badge readers, etc.Successfully managed client accounts and relationships as a leader in business development and revenue.Drove lead generation and prospecting, qualifying hundreds of leads for Web Meetings. Excelled as the first point of contact as a cross-functional team and sales leader in addition to consulting with clients on product training and optimization. Maintained outbound call activity of 60 plus calls per day.

Lehi, Utah

In my most recent role, I successfully managed client accounts and relationships as a leader in business development and revenue. I drove lead generation and prospecting, qualifying hundreds of leads for Web Demos with Account Executives. I was the first point of contact as a cross-functional team and sales leader in addition to consulting with clients on product training and optimization.

Orem, Utah

Here, I was promoted to a position in charge of key account management for NICE inContact CX and NICE Scheduling software products as a consultative sales leader. I managed all aspects of B2B sales as a leader in customer relationship building, product knowledge, and sales strategies. I tracked call volume and metrics, including maintaining contact with between 80 and 100 prospective clients as a leader in client outreach. I drove the attainment of sales goals and KPIs, ensuring the highest level of customer service and satisfaction.• Spearheaded a retention rate in excess of 90%, attained the top 11% in quota achievement.

Salt Lake City

In this role, I directed customer relationship building and sales goal achievements with ownership of over $500k in annual renewal margin in the natural gas purchase and sales agreements. I oversaw natural gas contract renewals and client account strategies, including management of CRM and marketing software, product implementation, and daily customer service operations. I led B2B strategies, including the acquisition of new contacts with oil and gas production companies (Exxon Mobile, Conoco Philips, and more). I collaborated with cross-functional departments to develop and implement marketing strategies, increase revenues, and resolve production/accounting issues. • Exceeded sales and retention of over 90% and a low churn rate of less than 4%. • Achieved over $500K in annual customer renewal margin.

Here, I directed sales strategies and customer account renewals as a leader in embedded customer structured products. I oversaw strategic planning and $5M in realized customer margin with ownership of contract negotiations, customer relationship building, and contract options to maximize revenue. I drove business development strategies to increase the overall customer base. Here, I directed sales strategies and customer account renewals as a leader in embedded customer structured products. I oversaw strategic planning and $5M in realized customer margin with ownership of contract negotiations, customer relationship building, and contract options to maximize revenue. I drove business development strategies to increase the overall customer base.• Spearheaded achievement of a churn rate of less than 2%, and a retention rate in excess of 98%. • Also realized a significant increase in business, acquiring & retaining 50 new customers.

At BP, I managed customer relationship development as a cross-functional team leader and sales manager. I directed strategic customer expansion and business development, realizing significant results in revenue growth and exceeding a $50M P&L target. I led sales transactions via demos, presentations, and negotiations of sales and financial deals. • Realized a 100% Customer Retention (70 customers) during the Gulf Oil Spill. • Customer margin target of $700k and realized annual margin between $900k and $1.5M.

Bachelor Of Science (B.S.)

Master Of Business Administration (Mba), General Studies

Education record