Reconciliation And Control Officer
Manchester, England, United Kingdom
• Started in the Payment Investigations Department working mainly with account reconciliation of Cheque Book, Direct Debit, Standing Order and Charges Accounts.• Moved to telephone-based roles aiding the bank and its customers in retrieving lost funds.• Volunteered to assist the bank in process improvements within the Payment Services Department when the Bank was attempting to set a challenger bank called Williams and Glynn. Role was a year and a half of learning new processes and then… Show more • Started in the Payment Investigations Department working mainly with account reconciliation of Cheque Book, Direct Debit, Standing Order and Charges Accounts.• Moved to telephone-based roles aiding the bank and its customers in retrieving lost funds.• Volunteered to assist the bank in process improvements within the Payment Services Department when the Bank was attempting to set a challenger bank called Williams and Glynn. Role was a year and a half of learning new processes and then improving the processes to make them leaner and more efficient.• The last secondment I completed was for 6 months working in the Faster Payments Fraud Team where it was our job to interview customers with suspicious payments on their account to ensure it was genuine and not fraud related. Show less