Robert Mikhail Email & Phone Number

Orlando, Florida, United States

Provide logistical reporting to Executive/VP, Directors, and Operations in a Power BI environment while utilizing and maintaining data integrity and cohesion across multiple database environments including SQL, Access, and ISystems (as400) utilizing tools like SSMS (SQL Server Management Studio), Power Automate, and DAX Studio.

Orlando

• After TTEC acquired Optum I was transferred to the Process Improvement team and was responsible for helping create change and leading change management. Heavy emphasis in helping accounts move to a more proactive than.
• Provide analytical and statistical breakdown of data, along with development of ad-hoc tools to help support projects / operational needs.
• Utilizing and implementing analytical skills as a SME (Subject Matter Expert) in multiple environments including SQL, Power BI, and Qualtrics.
• Responsible for creating, monitoring and improving project dashboards, surveys, and operational reporting allowing for quicker and more detailed levels of data analysis.
• Responsible for creating, managing and processing (internal and external) surveys / dashboards in the Qualtrics Environment.

• A part of the Back Office Support Team tasked with development of account dashboards to better monitor KPIs (key performance indicators) and providing support in updating and development of tools to support operations.
• Create 500+ PDF medical applications for individual carriers and plans to support agents in case primary enrollment application fails agents would be able to continue the enrollment process for customers.
• Continuously managing new PDFs and Medical Applications sent by client for agent use.
• Responsible for creating daily/weekly/monthly analytical reports and dashboards that helped manage and track 400+ agent stats over 3 accounts. This included development of dashboards capable of giving a general account.
• Manage and track payroll invoice audits. Locate and resolve discrepancies found in payroll before invoices are provided to clients for services rendered.

• Responsible for over 20 different schools providing support for Students / Staff / Faculty / Adjuncts access their e-mails, online classes, campus networks, and unlocking accounts, as well as desktop and phone.
• Performed password resets or check on user account status by logging into the respective schools VPNs and search active directories users and groups.
• Familiar with certain LMS programs including: Angel, Blackboard, and Sakai
• Provided information for on-site campus technicians concerning issues or outages occurring on campus or with servers.

• Placed in charge of maintaining and managing office systems including LAN and wireless networks. Provide security and maintain system functionality.
• Revamped and Upgraded office servers from Windows Server 2003 to 2008 environment and rebuilding active directories.
• Increase office productivity substantially by implementing process improvement procedures and creating a working system to record not only customer information but tech hours and profit margins.
• Created a shop dashboard that processed customers, repairs, profits and averages to further enhance shop performance, payroll and to identify trends and averages for the business.
• Responsibility also includes: Temporary Service Writer and Office Manager.

• Performed installation (software/physical) of office network layout, cat 5 installation, servers, firewall and routers.
• Performed office administrative duties including but not limited to office network administrator and security duties, creating an employee and inventory database, development of tools providing daily sales and.
• Helped develop a barcode system to further enhance productivity and tracking of inventory and sales.
• In charge of image development for product promotions and advertisement. Required knowledge in Photography and Adobe Creative Suites.