Robert Miller Email & Phone Number

• Assists customer experience team by providing answers and directions and provides WTL with feedback on team member performance.• Coordinates onboarding, training, and maintenance for new and existing members of the team.• Listens to calls regularly to perform quality monitoring audits, and review individually with representative.• Demonstrates high level of understanding regarding business processes, policies and procedures.• Develops and maintains excellent working relationships with internal teams, including the ability to work cross functionally to deliver an omni channel customer experience.• Focuses on identifying, documenting, and developing process improvements to workflows.• Manages two part-time (weekend) direct reports and holds regular touch bases to assess performance against metrics and KPI's.• Leads development conversations with direct reports.• Serves as a liaison between customers and internal teams to answer questions, assist with problem solving, and continuous improvement initiatives.• Supports Managers and the team with MillerKnoll entity customer escalations.• Monitors Teams chats to be able to provide daily Q&A support in live time.• Regularly checks InContact to ensure assigned team members are logged into phones and follows up with reps directly as necessary.• Performs additional responsibilities as requested to achieve business objectives

- Manage multi-faceted customer care inquiries in a professional manner with accuracy of information, appropriate grammar, spelling and empathy. - Assess customers' support needs through written correspondence or by phone, solve the issue at hand and communicate resolution in a complete and thorough manner. - Regularly rotate through different operational specialties and skill sets.- Become an expert in product knowledge and company policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible. - Provide daily Customer Care support to the Sales Organization including but not limited to: Manage and respond to inquiries for tax exemption and trade discount qualification, ensuring required documentation is submitted. - Review and solve sales order payment issues.- Manage and process return and exchange requests through Operations, ensuring adequate documentation is present, and customer need is resolved promptly. - Maintain product knowledge to respond to product inquiries and requests for information and/or parts. - Use operational systems available to provide answers to the sales field.

Shelton, Ct

● Answering incoming calls relating to Budderfly IoT technology, customer participation, payments by phone, and general inquires● Provides level one support in diagnosing issue(s) related to Budderfly technology, gathering information, and performing basic troubleshooting.● Monitors and responds to CRM tickets as needed in a timely manner to ensure customer satisfaction.● Daily monitoring of equipment dashboards, alerting customer(s) of any anomalies with equipment performance● Responsible for customer billing outreach including, but not limited to, recruiting customers for ACH signup and A&R collection.● Proactively identify trends in performance data of the overall company portfolio.● Provide excellent customer service through phone, email, and chat in an accurate and timely manner.

Participates in the design of user modifications, enhancements, and new technologies.Implements system enhancements including system testing and user training.Acts as department resource to users regarding legal documents and compliance. Assists in ensuring new products comply with all legal requirements.Assists with the development of detailed testing plans to ensure the system function according tospecifications. Addresses unit and system testing of new product developments and system releases.Develops user system documentation and training material required to keep staff fully trained in processing and servicing systems.May perform additional roles to support the team as needed.Adheres to compliance procedures and internal/operational risk controls in accordance with any applicable regulatory standards, requirements, and policies.

Bridgeport, Ct

• Responsible for processing consumer lending products from origination to closing, ensuring adherence to internal, regulatory and secondary market standards.• Performs administrative and clerical tasks to process loans in a timely and accurate manner, including but not limited to, reviewing and updating appraisals, reviewing and verifying incoming mail and obtaining employment verifications.• Works with underwriting staff to continually develop product knowledge and underwriting skills• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Remote

• Producing articles based on pop culture, celebrities, current events, and more• Submitting 20 articles or more per week for review and publishing.• Independent research on given article topics. • Working closely with editor to ensure the best final SEO-optimized product.

• Proofread stories and articles for syntax, clarity of ideas, grammatical errors in the Coffee House Writers platform. • Make suggestions to article style and improvements for members of the publishing group.• Responsible for conducting and producing interviews with bands/artists/musicians under the Music section of website.• Responsible for producing 4-6 articles per month.• Responsible for independent research on new music and relevant music news.http://coffeehousewriters.com/author/robert-miller/

• Responsible for conducting and producing interviews with bands/artists/musicians under the Music section of website.• Responsible for producing 4-6 articles per month.• Responsible for independent research on new music and relevant music news.

Wvof

engineering school sports games and assisting Sports Team broadcasters in broadcasting the game over the radio

Dimenna Nyselius Library

providing customer assistance and service to students and faculty members, keeping track of items checked in and out of the library, re shelving items in their correct place, and delivering books to faculty members on campus.

Wvof

Monitoring radio station equipment for breaks, faulty wiring, etc. Responsible for helping train new DJ's as well as craft station manuals to assist DJ's. Order new equipment and maintain contact with station engineer to assist in fixing damaged equipment.

Wvof

maintaining contact with both student and community DJ's, keep logging information about student's shows, playlists, and contact information. Maintaining up-keep of studio equipment, creating manuals on how to properly use equipment, and replacing broken equipment. Trained new Dj's on using studio equipment and proper radio procedures and etiquette

Department Of Public Safety

customer service assistance with students and on campus faculty as well as off campus persons. Answering and dispatching emergency calls. Basic secretarial work (filing, labeling, keeping work space clean)

Connecticut

- Aid to the general contractors to help provided assistance with the construction of additions and remodeling-Worked under minimal supervision-Coordinated work with other subcontractors to see that tasks were done in a timelymanner

Bachelor'S Degree, History, Music, Education, Graduate

Activities and Societies: DJ at WVOF, College Republicans, Archery -DJ at WVOF 88.5 radio station. Became promotions director sophomore.

High School Diploma, General Studies

Activities and Societies: debate club, jazz band, comic book club