Robert Miller Email & Phone Number

East Bay And Central Valley Market, Nor Cal

-Attracts and maintains a highly skilled and engaged workforce through recruiting, selecting, orienting, developing talent, assigning, scheduling, coaching, counseling, supporting mentorship, and disciplining employees in assigned locations; communicating job expectations; succession planning, monitoring, appraising, and reviewing job contributions and leveraging the capabilities of new and existing talent; planning and reviewing compensation actions; enforcing HR/LP policies and procedures.-Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.-Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.-Establishes sales objectives by creating a sales plan and quota for the region in support of national objectives.-Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.-Coordinates across many teams to optimize the overall customer experience (selling, product knowledge, merchandising, etc.); recommends actions needed to address under performing KPI's; and provides objective reporting and insight as to meet and exceed customers expectations.-Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.-Updates job knowledge by participating in educational opportunities (Skill Path's); reading professional publications; maintaining personal networks.

Casper, Wyoming

-Completes store operational requirements by scheduling and assigning employees; following up on work results.-Maintains store staff by recruiting, selecting, orienting, and training employees.-Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.-Achieved store goal by exceeding previous years sales objectives of $800K to reach $1 million in overall sales.0-Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.-Ensures availability of merchandise and services by approving contracts; maintaining inventories.-Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.-Secures merchandise by implementing LP security systems and measures.-Protects employees and customers by providing a safe and clean store environment.-Maintains the stability and reputation of the store by complying with legal requirements.-Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks throughout the community; participating in professional societies.-Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.-Contributes to team effort by accomplishing related results beyond expectations.-Awarded Customer Service Hero for 2 of the 4 Quarters.-Awarded Customer Service Hero of the Year for 2013.

Bozeman, Montana

-Completes store operational requirements by scheduling and assigning employees; following up on work results.-Maintains store staff by recruiting, selecting, orienting, and training employees.-Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job potential.-Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.-Grew the store through exceptional customer service into a Top 500 store in the company.-Ensures availability of merchandise and services by approving contracts; maintaining inventories.-Grew stores segmentation to open the availability of a newer and wider assortment of product.-Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.-Secures merchandise by implementing LP security systems and measures.-Brought store off Target (LP) program.-Protects employees and customers by providing a safe and clean store environment.-Maintains the stability and reputation of the store by complying with legal requirements.-Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks throughout the community; participating in professional societies.-Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.-Contributes to team effort by accomplishing related results beyond expectations.