Robert Miller Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh Pennsylvania

525 William Penn Place

Contact Center Specialist responsibilities include:1. Service Customer Calls2. Use Correct Policy & Procedures To Ensure Correct Information3. Enhance Customer Relationships4. Online Banking Service

Warrendale Pennsylvania

• Was the liaison between the customer and their sales representative.
• Managed customer contracts
• Audited weekly reporting to ensure all account transactions were contract compliant, and provided any findings to customers and sales.
• Partnered with sales partners to maintain excellent rapport with customers, and continue to grow these accounts by presenting new VZW products to meet customers needs.
• Educated customers on the benefit of using our self-serve portals which minimized the need the customer had to contact us.
• Audited monthly usage reports for all customers to ensure they were on proper price plans.

Warrendale PA

• Was responsible for answering sales calls, and using open-ended questions to uncover the customer’s needs
• Developed new business accounts; then maintained and grew those accounts
• Started EVO Employee Vision Organization) in Oct ‘10’
• Developed New Telesales Mission Statement

Bethel Park PA

• Handled complaints from customers who had special orders pending
• Dealt with special order vendors to expedite customer’s orders
• Helped in all store departments
• Assisted management prepare for semi-annual inventory
• Received customer service merit awards

Master Of Business Administration - Mba, Applied Business, 3.76

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 3.98

Activities and Societies: This was an accelerated cohort. Every class in this program required a group project, and had to be presented on.

Associate'S Degree, Business, Management, Marketing, And Related Support Services, 3.76