Robert Miller Email & Phone Number

Sutter, California

Yuba City, California

Rancho Cordova, California

Roseville, Ca

Supported RIS customers using phones, chat and email that were using Retail Pro Point of Sale Software while using Remote Access and Screen Sharing Software, I used Kayako Ticketing Software, Windows XP, Vista, 7, 8 Operating Systems as well as Windows Server 2008 - 2012. Escalated situations to a Senior Technician or contacted Retail Pro Technicians to resolve complicated issues on the Retail Pro Software.

Elk Grove, Ca.

Contracted to Apple in Elk Grove, California, in a technical call center environment, I instructed customers via phone and chat on how to use, troubleshoot, and resolve hardware and software issue with their iOS (iPhone, iPad, iPod Touch) devices while using iCloud or iTunes. Used Bomgar Screen Sharing software to view the customer’s computer as well as reset the Apple ID and Security Questions.

Elk Grove, Ca.

Contracted to Apple in Elk Grove, California, in a technical call center environment, I instructed customers via phone on how to use, troubleshoot, and resolve hardware and software issues using the Mac (OS X) Operating System and proprietary applications. Used Bomgar Screen Sharing software to view the customer’s computer as well as reset the Apple ID and Security Questions.

Carmichael, Ca.

In a fast paced call center, I provided assistance to Bank of America Debit Card holders that received benefits from the State of California Employment Development for Disability or Unemployment.

Sacramento, California Area

Team Leader of up to 20 representatives, in a call center environment where I was a key point-of-contact on urgent same day and medical shipments, routinely handled escalated customer care calls, damaged goods claims and billing issues, responsible for evaluating my team’s quality of customer service as well as to company policies

Sacramento / Carmichael, California

I was responsible for Sales, Pricing, Qualifying and Verifying Information on Customers Applications, Managing Clients Accounts, and Rapidly Promoted to the Assistant Manager, responsible for Daily Operations, Sales, Accounts, Deliveries and Service.

Sacramento, California Area

Supervised a team of up to 10 team members, managed a local and nationwide fleet of moving trucks, trailers and storage facilities, where I exceeded monthly and yearly growth projections and revenues, and was featured on the cover of the U-Haul News Magazine for outstanding dispatching / receiving and great customer service.

Associate Of Science (As), Computer Network Systems, 3.85 Gpa

Bachelors Of Science (Bs), Information Systems And Cybersecurity, 3.74 Gpa (Cumulative)