Robert Millheiser Email & Phone Number

San Francisco, CA, US

Cambridge, MA, US

• Built a team of 2 to support distinct missions focused on M&A Strategy & Execution and Product Security
• Spearheaded a cross divisional establishment of an M&A playbook to execute from strategy through integration which enabled team members to successfully navigate multiple diligence and integration efforts, greatest of.
• Implemented security programs in complex organizations to manage SOC2, ISO 27001, and PCI accreditations for new products and existing products annual assessments for revenue growth and protection
• Drove a divisional culture change from a mentality of “security as a checkbox” to “security is everyone's responsibility” to position the company to exceed Whitehouse mandates and improve the posture for ongoing.
• Asked to drive critical outage prevention workstream for testing and simulation, immediately identifying and receiving budget to close critical gaps in test network infrastructure and established plan to shift the.

Cambridge, MA, US

• Led multiple cross-organizational and global teams of varying sizes (10-100+) to successfully deliver strategic company goals in a highly resource constrained environment Successfully launched multiple Security and.
• Drove the creation of the Page Integrity product from build/buy evaluation, through acquisition, to exceeding the deal model and product expectations achieving >$100M MRR in 1 year (even with a pandemic launch) with.
• Executed C-level initiatives and provided regular executive briefings for programs around competitive performance and TLS delivery at scale at the same cost as non-secure traffic
• Established and maintained relationships across organizations to enhance understanding and bridge gaps
• Overall responsibility for the evolution of the strategic platform changes to emphasize security and lead market innovation while cleaning up years of tech debt Identified and managed areas of risk/opportunity to.
• Led a product team that owned a portfolio of products to enable measurable growth and strategic alignment

Cambridge, MA, US

• Provide Strategic guidance to Public Sector customers in the US and Latin America to enable them to leverage new cloud technologies and meet OMB and other government mandates
• Serve as the account owner for all customer concerns, billing, contracts, technology, services, and escalation.
• Grew customer account revenue consistently over 20-30% (if not higher) YoY, exceeding yearly targets
• Managed numerous high profile public sector accounts during extremely political launches, creating strong relationships and trust
• Managed security incidents through all stages. Provided quick resolution and follow up to ensure the customer was well informed and comfortable with the entire process.
• Maintained a deep understanding of the latest media delivery trends to successfully support highly-visible, large-scale streaming events for public sector customers

Cambridge, MA, US

• Broad experience supporting and growing customers across the Public Sector landscape in the Federal Government (both US and International), State and Local Government, National Campaign, Non-Profit, and Educational.
• Serve as the technical point of contact for the customer, acting as a guide and advocate throughout their Akamai partnership
• Manage numerous public sector accounts providing technical guidance and recommendations, project planning, and industry best practice ensuring customer satisfaction and best of breed service delivery
• Supported multiple public sector customers through numerous DDoS attempts by improving their overall web security position before, during, and after an event
• Maintain a deep understanding of the latest media delivery trends to successfully support highly-visible, large-scale streaming events for public sector customers
• Successfully drove site integrations for customers with a focus on security solutions. Tailored solutions for pending, existing, or past threats based on hands on experience and best practices.

As a charter member of the board, I worked to drive membership growth, establish the mission for the group, and plan events.

Armonk, New York, NY, US

• Responsible for the production support of multiple call center enterprise applications being used by 6,000+ end users handling over 10 million calls
• Managed a partnership with a subcontractor to support production operations
• Responsible for managing the implementation, test, and deployment of all application defect fixes and system administration tasks throughout production
• Interact daily with client and other stakeholders on all issues to analyze and manage potential risks
• Participated in proposal development, contributing to technology architecture and deployment sections
• Served as technical lead interfacing with customer to negotiate and analyze requirements

Washington, D.C., US

• Integrated an off the shelf product (Residential Management System) to manage student housing.
• Planned and implemented custom interfaces between RMS and Banner (the university’s enterprise system).
• Coordinated between departments to implement and support RMS.
• Worked with IT staff to design and implement an online room swap matching system and vacancy request system.
• Created customized reports to meet office and government reporting needs.
• Created and performed system functionality tests during RMS and Banner upgrades.

• Completed basic training in PHP and MySQL programming and Macromedia Flash design.
• Duties include: Creating dynamic scripts for customer websites and maintaining hardware for testing purposes.
• Helped make executive decisions concerning business goals and management.

US

• Successfully completed rigorous sales training program.• Duties include: Sales, providing excellent customer service, inventory management, stocking, pricing, and merchandising.• Extensive product knowledge and in-depth understanding of point-of-sale system.

Ms, Information System Development

Bs, Computer Engineering