Robert Mitchell Email & Phone Number

• Understanding claims information using a number of different systems.
• Processing claims for payment within agreed permissions and delegations.
• Escalating claim queries to Workflow Coordinator, Claims Supervisors and managers.

• Responsible for the care of children who suffer from a range of disabilities. Provision of care ranged from supervising the school bus to daily visits to those unable to attend school.
• Fundraising for the charity via methods such as brick building, making Jam and enhancing the project´s audience via localised and international marketing, often through the use of social media.
• Helping to ensure that those who suffer from disabilities are treated fairly and equally in a society which has often struggled with the idea of disability.

• CSA
• Providing high quality service to both Direct Banking and Branch call re routing customers.
• Above sales target on a quarterly basis: consistent improvement resulted in being 234% over target.Complaints Analyst
• Key member of the Cross Divisional Complaints Handling (CDCH) project team.
• Role included providing comprehensive analysis of existing complaint handling procedures for the branch banking network and feedback on potential changes to the system.
• Responsible for issuing final response letter’s to both RBS and Natwest customer’s in response to their concerns and queries.

Master Of Arts (Ma), Politics And International Relations

Activities and Societies: -Politics & International Relations society -Charities campaigning - University football & Running clubs

Education record