• 25 Years Experience in AMR and AMI Technology for water/gas/electric utility markets• Sr. Technical Support and Training Experience in walk-by/drive-by(radioread based), telephone-based(dial in), and network meter reading• Experience with water/gas metrology support, web application support, UNIX/Linux support, network TCP/IP troubleshooting, and perform Analytical reporting using SQL queries • Leadership, Management, Customer Service, and Marketing skills• BSEE(Electrical Engineering) and MBA degrees

System Support Engineer PresentPrimary functions were working escalated support issues and interface with Operations/Engineering for configuration/Defects on AMI/ AMR products in water/gas/electric utility markets.Efficiently diagnose, troubleshoot and resolve complex problems in a highly technical environment. Customer issues where performance, code defects, product configurations, networking, platform, hardware configuration or other issues commonly encountered in a networked environment • Offer near availability Technical Support service to the front line support engineers.• Dispense advice, point to other sources of information, and work through difficult situations with the Technical Support engineers.• Provide ongoing mentoring to Technical Services group on as needed basis to keep the group up to date on new technology and changes. Technical Services Manager 2001 to 2011 Led the AMR and AMI technical support group of 20+ responsible for the first line support and technical training to external customers.• Oversee technical support engineers and systems support engineers who diagnose, troubleshoot, and repair complex customer issues associated with implementations of applications• Set team and individual goals and focus team on reaching them• Foster and maintain relationships with Customers, Quality, Engineering, Operations and Training teams to support all teams. • Communicate customer status, concerns, and issues to management as neededSystem Application Engineer, AMR Services 1991 to 2001• Primary functions include on-site customer training and/or support of both hardware and software products as well as telephone support of these products.• Assisted in generation of technical manuals, field-testing, test procedures, and product requirements. • Documented engineering reports of trainings performed and problems encountered. • Responsible for internal testing of Sensus Software prior to field beta testing.

• Provided pre-sales technical design support of Intel microprocessor/microcontroller families, software, and systems(PC Platforms/Boards).• Provided in house training with the inside/outside sales force of the company on the supported product.

Development of control systems for commercial food appliances sold to restaurants, schools, and commercial industries.• Specify, design, and develop electronic controls for industrial equipment.• Plan and develop UL, CSA, and testing specifications for numerous products and vendor use.

Development of test equipment to be use by department of defense for deployment of systems.• Design and development of systems test equipment for the support of the Lantirn Targeting Pod testing and generation of test procedures and proposals.• Responsible for the evaluation testing and integration of a microprocessor controlled Digital Avionics Processor and Flight Processor used on a Supersonic low altitude drone