Robert Moore Email & Phone Number

Watertown Mass

• Onsite and remote technical support of laptops, monitors, printers and mobile phones.• Administration of user accounts and software. (GSuite, MS Office etc..)• Procurement and purchasing of hardware, software and licensing.• Office facilities, card key system, video, physical security, conference room audio/video/phones.• Technology compliance, security questionnaires, and audit documentation.• Corporate security, malware/antivirus, and penetration testing, • Project Management, move coordination, office build-out, etc..

Billerica, Mass

• Lead cross-functional project teams to evaluate and deploy new technology solutions within the campus•Lead end-user services / L2 desk side support across the campus, acting as an escalation point for service issues and managing 3rd party service providers to ensure business needs are being met• Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, Telepresence and physical connectivity• Partner with Client, Network & App Services and other IT teams on new technology introduction projects to ensure the campus is prepared to deploy and support the new solutions• Manage 3rd party service provider to ensure service levels are maintained and business needs are being met throughout GE Energy US/CA• Ensure operational excellence of End User Services by escalation remediation, managing vendor/business relationships, and continually driving process improvement • Liaise with 3rd party service provider and Oil & Gas businesses to ensure initiatives and projects are facilitated while maintaining contractual integrity through the use of uplifts, change requests, or other cost-effective means • Partner with Help Desk, Client Engineering, Client Innovations, Client Programs, Security and other IT teams on new technology introduction projects to ensure EUS/L2 is prepared to support.