Information Technology Help Desk Analyst
Conducted weekly software audits, ensuring compliance with licensing agreements and mitigating potential security risks using meticulous attention to detail and adherence to protocols with over 95% complianceLeveraged expertise in endpoint security solutions in the deployment and configuration of antivirus software using communication and problem solving to coordinate the reduction in malware incidents and safeguard data integrityCollaborated with cross-functional teams to identify and address recurring technical issues, leading to a reduction in overall support tickets and enhancing organizational productivityInstructed users on cybersecurity best practices, educating over 200 employees and fostering a culture of security awareness and proactive risk mitigation