Provide remote and onsite Technical Support for 38 long-term care facilities across Southeast Michigan and the Upper Peninsula, manage and schedule individual hardware/software roll-out projects, builds relationships with onsite and remote staff. Can and has worked effectively with and without direct supervision.

Lead support technician for a medium to small sized business of between 50-60 end users, responsible for maintaining and supporting data backups, creating and maintaining documentation, and creating AD user and email accounts for new or existing users.

Responsible for providing onsite and timely support for multiple schools in assigned territory. Achieved 90% satisfaction rate with first six months of employment.

Responsible for hardware and software support of ATM (Automated Teller Machines) and building client relationships. Also responsible for managing and replenishing personal hardware inventory.