Robert Muñoz Email & Phone Number

Las Vegas, Nevada, United States

Oversaw technical operations at NHL arenas, ensuring compliance with league standards for audio-visual systems and broadcast technology. Collaborated with arena management, technical staff, and NHL officials to optimize game-day operations. Key responsibilities included ice maintenance, managing audio-visual and communication systems, and troubleshooting technical issues. Supported broadcasting teams and facilitated event setup and breakdown for games and special events, ensuring seamless execution.

Las Vegas, Nevada, United States

Operate and maintain user devices in a learning environment (desktops, laptops, printers, copiers, projectors, document cameras, web camers, classroom audio equipment, smartboards, etc.). Maintain device security compliance. Track work orders using internal ticketing system. Maintain an inventory of over 3000 devices. Install/upgrade software.

United States

• Demonstrated exceptional customer service by answering user inquiries effectively and courteously.• Used independent judgement to resolve problems regarding computer software or hardware operation.• Entered commands and observed system functioning to verify correct operations, detect errors and make necessary correction.• Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Anaheim, California, United States

• Assessed potential threats and demonstrated a comprehensive knowledge of security procedures.• Utilized swift decision making and sound judgement to enforce policies.• Circulate among visitors, patrons, and employees to preserve order and protect property.• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.• Warned persons of rule infractions or violations, and apprehend or evict violators from premises, using force when needed.

Las Vegas, Nevada Area

• Answered questions from guests and provided guests with detailed information on facilities, attractions, retail shops, and food and beverage locations.• Administered first aid and assisted injured guests or employees while ensuring that proper authorities are contacted.• Escorted and assisted necessary employees to cash control.• Used radios to communicate using corresponding radio codes.• Restrained intoxicated, disorderly, or insubordinate guests or removed them from premises.

Las Vegas, Nevada

• Identified the causes of networking problems, using diagnostic testing software and equipment.• Documented network support activities.• Evaluated LAN or WAN performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

Master Of Criminology & Criminal Justice, Crime And Intelligence Analysis, 3.803

Activities and Societies: Alpha Phi Sigma - Honor Society for Criminal JusticeDeveloped an advanced understanding of criminological.

Bachelor Of Science - Bs, Criminology, 3.145

Activities and Societies: S.A.L.U.T.E Honor Society 2018 Commissioner of Veteran Affairs

Associate'S Degree, Criminal Justice/Law Enforcement Administration