Robert Nicholas Email & Phone Number

London, United Kingdom

Key responsibilities are to:provide oversight of the Departmental Change Portfolio and make sure this remains aligned to strategy, is achievable and affordable;provide assurance that the portfolio remains on track for effective delivery of the Justice Reform agenda;assess the effectiveness of project governance and controls, and check compliance with central standards;identify and alert the Department to the current and emerging cross cutting risks, issues and dependencies that may otherwise impede delivery.

London, United Kingdom

• Acted as Departmental Assurance Co-ordinator and developed an effective framework for programme assurance. • Identified and delivered appropriate interventions on behalf of Executive Committee and SROs to address key issues and risks.• Established robust process to guide the effective initiation of new projects.

• Responsible for co-ordinating the Department’s portfolio of major change projects (collectively delivering £1.2bn savings over the current spending review period).• Created and managed a development pipeline for new initiatives, and in particular supported the mobilisation of the Secretary of States five reform priorities.

London, United Kingdom

• Utilised customer insight to design user-focussed digital services in support of the Agency’s Digital Transformation Programme.• Gained extensive experience of managing and assuring projects using Agile methodology.

London, United Kingdom

Initiated and managed the delivery of the first phase of a £14m business transformation programme to centralise back office work from over 200 county courts; created a radical new operating model based on the introduction of two business centres; a telephone contact centre; and greater use of on-line services; led the work to ensure effective implementation of the HMCS court closure programme (including the planning and co-ordination of the respective ICT, HR and estates workstreams).

London, United Kingdom

Designed and managed a £1.5m programme to deliver departmental PSA target to reduce the number of people using civil courts; delivered a national, in-house mediation service for people pursuing small claims; set up – in partnership with the private sector – a telephone and internet helpline service to provide commercial mediation services for higher-value litigation.

London, United Kingdom

 Developed and implemented an effective delivery planning process that led to real progress in the Department’s capability to deliver its PSA targets (as acknowledged by HM Treasury) ; developed and implemented a new performance management framework for the Court Service

Philosophy

Post Graduate Diploma In Legal Practice