Robert Nicholas Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Managing a group of Security Team Managers and Supporting upwards of 80 site-based Security officers.

London, England, United Kingdom

London, England, United Kingdom

Managing Security Team on a Client's Site

London, England, United Kingdom

Supporting the wider business of Securitas and Staff deployment.

London, England, United Kingdom

Responsible for deploying and Managing upwards of 400 casual worker Stewards & Security Officers

London, United Kingdom

London, United Kingdom

Started as a Response Team leader, through experience was promoted to Junior Manager. my portfolio included a range of venues from The O2 arena, The Rose Bowl (Southampton), Brixton Academy, Forum, Glastonbury Festival, Isle of Wight Festival and many others. Some of the duties includedMaintaining customer safety and security.Control and manage disturbances within the venue.Assist and manage any incidents or accidents which have occurred.Listen and resolve customer's complaints and problems. Deploy and follow safety procedures.Prepare reports on incident and accidents.

Meriibel, France

Promoted from site security manager to assistant operations manager.Duties included: Effectively managing over 30 staff both security and bar staff.Coaching of staff and ensuring high standards of professionalism were adhered to, balancing enthusiasm, levelheadedness and keeping them motivated.Responsible for developing training packages including Pre-site familiarization and skills development prior to contract offer.

London, United Kingdom

Primarily based at London Metropolitan University 2002- 2008Grace Services, (Previously WK Security) United Kingdom. Provided a visual security presence to ensure that customers had a safe and pleasant experience in various venues, predominately the Rocket complex, Hub Club and Sky Club.Ensured the team had a full understanding of good customer relations to ensure complete understanding of customer processes to enable the delivery of the correct security responses.Manage staff records, qualifications and achievements.Accountable for the overall running of my team, which included organizing staff rotas, ensuring the security of the venue and customers. Responsible for the planning, developing and implementing of security plans and programs, such as Emergency response, Crowd Control and Crime prevention.Defusing high scale confrontations and disturbances.Training and motivating of staff.