Provide support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. May extract data, format and run reports, or perform specific analytical functions using application. May have substantial subject matter knowledge of business unit discipline. Includes both staff in corporate facility supporting use of business-specific applications to corporate staff, or staff providing product support to customers using proprietary software.KEY JOB FUNCTIONSStudy business processes in client or host unit and how they are automated. Examine business processes in unit to determine how they could be translated into requirements for IT applications.Assist staff in unit with use of application that automates or executes their business processes.May develop data extractions or develop reports from requests or requirements stated by clients. Use database, report writer, data mart, or specialized applications to generate reports or analysesMay support application(s) in production. Note interruptions or bugs in operation and perform standard diagnostics to determine problem and resume use of the application.In some cases, carry pager and respond to calls to deal with production problems from remote access system.

Provided level 1 technical support for patients’ remote healthcare monitoring devices. Performed installations and setup with patients by phone.Provided customer support and assistance to customers, end users, and subcontractors by phone and email.Performed scheduling and phone assisted installation of remote monitoring technologyOrganized installation schedules and confirm logistics for appointmentsCreated and maintained new accounts and support tickets using company software toolsResponded to problems and resolve issues quickly and accurately

Welcoming prospective buyers in the Honda automobile dealership. Demonstrating benefits and features of the cars and converting to active sales.Understood cars by studying features and capabilities, as well as comparing and contrasting competitive modelsDeveloped buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotionsQualified buyers by understanding their interests and requirements; matching requirements and interests to various models, etc.Closed sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, and deliver automobilePursued leads and effectively close salesEstablished and maintain follow-up system, which encourages repeat business and referralsParticipated in sales meetings and training provided by the dealership and manufacturers

 Maintained and expanded assigned accounts (Starbucks, Target) Prepared and submitted bid proposals for repairs exceeding the customer’s “not to exceed” amounts Resolved customer’s facilities escalations in a timely and efficient manner Maintained a relationship with customers to ensure satisfaction levels were met as well as SLA’s Ensured that customer work was properly delegated for scheduling and satisfactory completion Handled all escalated customer issues. Made sure that issues were addressed, scheduled, completed, and followed up on within the appropriate deadlines. Identified problem and root causes of problems. Thought of innovative methods to resolve issues quickly. Provided continual on-going evaluation of processes and procedures to management Oversaw and provided direction and training to the customer service representatives  Proactively sought savings and cost avoidance opportunities for the customer

Managed all aspects of daily events in the front office and addressed all daily guest concerns in the hotel.Directed 4 assistant guest service managers, front desk, concierge, front service, and valet parking staffAssisted with the checking in and out of guest and handling all VIP check ins and outsHandled and monitored payroll/forecasting and scheduling of 40 employeesOversaw commissions pay out for concierges, incentive pay outs for GSA’s, and valet parkersConducted benchmarking exercises and supplier reference checksConducted interviews with potential candidates for open positionsHeld 45 day, 90 day, and annual performance reviews

Assisted with the checking in and out of guest Handled guest complaints and ensure proper follow up is takenDirected the front desk, concierge, front service, and valet parking staffEnsured that all staff was current on new policies and procedures by coaching and counselingKept close communication with housekeeping to assure timely availability of guest rooms