Robert Nowak Email & Phone Number

Mishawaka, Indiana Area

Building core strategic skillsets across the organization has been my mission for the past couple of years. For the first time we're developing detailed strategy plans at the BU and shared service levels that align to the enterprise Objectives and Goals. In 2020 I deployed OGSM across the following teams: Aftermarket, Sales, Customer Care, Operations, EMEA teams, Leadership Development, etc. I've trained over 150 leaders that report on over 1,000 programs, projects and metrics each month. Lead ITOP's, SCE, Data Service, Training and OCM teams in deployment of D365 F&O across nearly 40 business units (Big Bang Approach). Introduced Organizational Change Management to various stakeholders across the organization. We're now starting to more broadly adopt the Prosci model.

Lisbon, Me

• Proactively spearheaded and deployed technology and business strategies to help grow the sales revenue and EBIT.• Designed, deployed, and formed partnerships to roll-out innovative technology products/services, to include: mobile apps, mobile websites, augmented reality, digital editions, PURLs, IP/cookie ad targeting and QR codes. Product development was instrumental in re-branding Dingley from a ‘Manufacturing Company’ to ‘Technology Solution Provider’. • Performed B2B/B2C client website audits and provided recommendations for improvement.• Created digital roadmaps and developed corporate marketing materials to drive innovation solutions to generate new sales revenue and shorten the sales cycle. • Owned and managed third-party vendor relationships for software development projects. Created project charters, plans, design documents and testing criteria. Change management, re-engineered work flow, managed integration, developed training documentation, and provided support for technology initiatives.• As the Salesforce network administrator developed a custom CRM-based quoting system to capture lost revenue errors, resulting in $100k + savings annually.• Developed company-wide paperless work flow project leading a cross-functional team to systematize accounting processes. Developed a central file repository within the Salesforce CRM to ensure all cost center invoices were accounted for and billed in a timely manner. • Set up technology-based prospecting processes generating 1,000+ highly qualified sales leads using market intelligence and advanced search tools.• Built stronger customer relationships by creating and distributing educational content through blogs, whitepapers, public speaking, webinars, quarterly newsletters, and social media channels.• Led project developing a cloud-based customer portal, hosting reports, approval documents, and communication tools. First year roll-out resulted in >$1M sales revenue.

Michigan And Maryland

• Developed business and stakeholder strategies using OGSM framework.• Led fast-paced projects across multiple business units for a $400M enterprise.• Accountability for change management strategies and communication plans for: automation, consolidation, and outsourcing initiatives with C-level executives and stakeholders.• Member, Executive Leadership Team at Sheridan Books, 2001 – 2009. Accountable for strategy, production technology tools and resourcing; activities included implement policies, problem solving, and hiring, retention, and managing employees for key operating departments. Managed and lead four supervisors and 140 full-time employees across three plants in two states. Formed and launched Digital Print Advantage (DPA); a new revenue channel allowing consumers to order one-off hardcopy books (books on-demand).  Established digital services team, 5-S housekeeping team, and intern programs. Cultivated business relationships through communication channels, customer/prospect visits, audits, training sessions, and public speaking engagements.

Re-organized a failing operating unit of the business. With the use of technology and sound management principles this department not only made a full recovery, it became the most reliable department in the company. SOP's were established, and technology was adopted to improve accuracy and efficiency in operations. Detailed planning and motivating employees were instrumental in our success!

Co-managed a 24/7 manufacturing operation on the night shift. Responsibilities included: Staff supervisionHiring and TerminationTraining StaffProduction schedule attainmentTroubleshooting and solving production issuesResponsible for all job 'approvals' to ensure production was ready to manufacture the final product.

Bachelor'S Degree, Business Administration, 3.9

Education record