Robert Odom Email and Phone Number
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Experienced, hands-on IT Desktop Architect with extensive knowledge and skill in managing/maintaining a Windows IT infrastructure environment. Background providing end-user support in a large LAN/Azure AD environment of 40,000+ PCs and Intune Cloud PCs. Managaing environments in Configuration Manager, Workspace One and Intune. Device support of AutoPilot and AD joined devices. Diverse user community supported across the globe in offices and remote locations. A customer focused, team player, able to lead, motivate and train IT professionals in the provision of excellent customer service and support.Specialties: Workspace One device management, Configuration Manager Device Management, Azure AD device management. MDT 2010/2012/2013/8456 SCCM OSD implementation and administration, including Zero Touch and Windows 7 to WIndows 10 migrations, SCCM administration, PC imaging and image consolidation, software packaging, reporting, McAfee ePO administration, Symantec AntiVirus administration, PC/Laptop deployments, Ghost, project management, team leader, people manager, change management, server adminsitration, 2nd & 3rd tier PC/laptop hardware/software troubleshooting, support and repair.
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Desktop ArchitectAmgen Dec 2019 - Present -
Desktop EngineerBaycare Health System Aug 2012 - Dec 2019Part of the newly formed Infrastructure Support Team. Technology, innovation, finding solutions to technical issues, finding newer and easier ways to do what we do with up to date technology• Designed and implemented OSD section of SCCM 2012 to deliver Windows 7 with USMT for our Windows 7 rollout to 15000+ enterprise clients.• Hardware evaluation and testing of new technologies including desktops, tablets, laptops, all-in-ones.• Projects, reporting, change management, 3rd level support for 15,000+ enterprise clients• Designed and implemented OSD section of SCCM 2016 to deliver Windows 7 to Windows 10 upgrade with USMT and Zero Touch options of 24000+ enterprise clients. -
Desktop EngineerBaycare Health System Oct 2010 - Aug 2012SCCM administrator, MDT 2010 design and implementation, projects, application packaging and delivery to large scale user environment, wireless client configuration, implementation.
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Is Technical AnalystBaycare Health System Mar 2009 - Oct 2010SMS administrator, WDS imaging maintenance and new imaging builds, projects, application packaging and delivery to large scale user environment, wireless client configuration, implementation.
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Project ManagerThe Nielsen Company Jul 2007 - Sep 2008• Member of North American Global AntiVirus team migrating 10,000+ users from Symantec/McAfee/Trend to Symantec AV 10• SMS administration for 10,000+ North American users• Assist Security Team and Desktop Support Team with virus/security issues and escalated problem requests -
Project ManagerNielsen Media Research Oct 2004 - Jul 2007• Managing Electronic Software Distribution Team, 3 direct reports, performance reviews of direct reports• Created/managed projects inside Mercury ITG tool for Electronic Software Distribution Team• Managing the ESD team in developing PC/laptop and software deployment methods, SMS reporting, program/advertisement creation, collection creation/maintenance, McAfee ePO administration -
Lead Micro Support TechnicianNielsen Media Research Jul 2001 - Oct 2004• Managing Electronic Software Distribution Team, 3 direct reports, performance reviews of direct reports• Represented Electronic Software Distribution Team in change management• Microsoft Volume Licensing site administration, hardware disposals and reporting, determining PC/Laptop/Monitor standards, McAfee ePO/SMS reporting/administration
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Senior Micro Support TechnicianNielsen Media Research Nov 1999 - Jul 2001• Microsoft Volume Licensing site administration, SMS administration (3,000+ PCs/Laptops)• Documentation/training video creation, building group/departmental multimedia presentations• Primary support for executive management
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Micro Support TechnicianNielsen Media Research Apr 1998 - Nov 1999• Support approx 1500 users, approx 3,000+ PCs/Laptops• Documentation creation/training for end users, Desktop Support and Service Desk• Re-engineered desktop deployment procedures, managed consultants time/workload for PC deployments
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Senior Computer Lab TechnicianHillsborough Community College Sep 1991 - Apr 1998• Expanded support to multiple computer labs in multiple locations• Supervising/Scheduling/Training/Performance Reviews for 8 – 10 Micro Computer Lab Technicians, hire/train Micro Computer Lab Technicans, forecast budget needs for department, create purchase orders for Hardware/Software for Computer Labs• Eval/recommend Hardware/Software -
Computer Lab TechnicianHillsborough Community College May 1986 - Sep 1991• LAN management (Banyan Vines), PC deployments with Ghost• Support student/faculty users, approx 1,500 users, approx 150 PCs, 60 Vax Terminals• Software/Hardware installation/support/troubleshooting of all platforms
Robert Odom Skills
Robert Odom Education Details
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Engineering Technology -
Computer Science
Frequently Asked Questions about Robert Odom
What company does Robert Odom work for?
Robert Odom works for Amgen
What is Robert Odom's role at the current company?
Robert Odom's current role is Desktop Architect at Amgen.
What is Robert Odom's email address?
Robert Odom's email address is ro****@****hoo.com
What is Robert Odom's direct phone number?
Robert Odom's direct phone number is +172765*****
What schools did Robert Odom attend?
Robert Odom attended University Of South Florida, Hillsborough Community College.
What skills is Robert Odom known for?
Robert Odom has skills like Active Directory, System Administration, Troubleshooting, Management, Technical Support, Security, Change Management, Itil, Disaster Recovery, Software Documentation, Hardware, Project Management.
Who are Robert Odom's colleagues?
Robert Odom's colleagues are Trang Nguyen, Cristina Diaz, Daniel Martinez, Jodi Moriguchi, Wendy Maghooli, Mba, Simon Bannon, Alexa Velezfonseca.
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Robert Odom
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