Robert Orłowski

Robert Orłowski Email and Phone Number

Customer Experience, Business Transformation, Strategy Effectiveness @ Santander Bank Polska
warsaw, mazowieckie, poland
Robert Orłowski's Location
Warsaw, Mazowieckie, Poland, Poland
Robert Orłowski's Contact Details

Robert Orłowski work email

Robert Orłowski personal email

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About Robert Orłowski

Robert Orłowski is a Customer Experience, Business Transformation, Strategy Effectiveness at Santander Bank Polska. He possess expertise in credit, portfolio management, financial risk, segmentation, business analysis and 18 more skills. He is proficient in English.

Robert Orłowski's Current Company Details
Santander Bank Polska

Santander Bank Polska

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Customer Experience, Business Transformation, Strategy Effectiveness
warsaw, mazowieckie, poland
Website:
santander.pl
Employees:
5041
Robert Orłowski Work Experience Details
  • Santander Bank Polska
    Cx Effectiveness Head
    Santander Bank Polska Aug 2020 - Present
    * Supervise & support customercentric transformation program and customer projects implementation to ensure achieving of customer & business effect
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  • Santander Bank Polska
    Customer Experience Lead
    Santander Bank Polska Jan 2019 - Jul 2020
    Warszawa, Woj. Mazowieckie, Polska
    * Co-develop customer experience strategy based on customer voice, business data, trends, competitive analysis and bank’s vision* Operationalization of the customer experience strategy by changing corporate processes & supervising and supporting customercentric projects* Collaborate with all bank units to change their mindset, promote customercentric approach and to find optimal business model
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  • Santander Bank Polska
    Marketing Research Manager
    Santander Bank Polska May 2015 - Dec 2018
    Warsaw, Masovian District, Poland
    * Comprehensive research/advisory projects management: analyzing business needs, business data and voice of customers to support product owners decisions* Managing and developing customer satisfaction research program* Responsible for research strategy, optimizing research process and campaigns scope with business units and CRM/BI team* Creationing incentive scheme based on qualitative objectives - defining system concept, settings targets, assessing targets achievement* Responsible for cooperation with external agency* Coordinating work of four persons
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  • Citibank (Citi Handlowy)
    Marketing Research Analyst
    Citibank (Citi Handlowy) Dec 2010 - Apr 2015
    Warsaw Area, Poland
    * Preparing and coordinating some customer satisfaction researches (NPS methodology)* Customer satisfaction analysis in relation to business data* Recommending solutions to improve offer, processes, customer service* Responsible for migration telephone researches to on-line researches
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  • Bank Zachodni Wbk S.A.
    Specialist In Credit Portfolio Management Team
    Bank Zachodni Wbk S.A. Dec 2007 - Nov 2010
    Poznań Area, Poland
    * Corporate and retail credit portfolio analysis (mainly overdue and non-performing loans)* Preparing management reports for credit division management and management board* Coordinating credit provisions forecast for BZ WBK Group
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  • Bank Zachodni Wbk S.A.
    Consultant/Test Analyst In Electronic Banking
    Bank Zachodni Wbk S.A. Jun 2007 - Dec 2007
    Poznań Area, Poland
    * Electronic banking functions analysis* Testing, error reporting and solutions recommending
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Robert Orłowski Skills

Credit Portfolio Management Financial Risk Segmentation Business Analysis Customer Experience Data Analysis Consumer Insight Quantitative Research Business Advisory Qualitative Research Consumer Behaviour Survey Design Loan Portfolio Analysis Management Business Strategy Retail Banking Marketing Research Management Consulting Banking Strategy Risk Management Analysis

Robert Orłowski Education Details

Frequently Asked Questions about Robert Orłowski

What company does Robert Orłowski work for?

Robert Orłowski works for Santander Bank Polska

What is Robert Orłowski's role at the current company?

Robert Orłowski's current role is Customer Experience, Business Transformation, Strategy Effectiveness.

What is Robert Orłowski's email address?

Robert Orłowski's email address is ro****@****nder.pl

What schools did Robert Orłowski attend?

Robert Orłowski attended Uniwersytet Ekonomiczny W Poznaniu, Akademia Ekonomiczna W Poznaniu.

What skills is Robert Orłowski known for?

Robert Orłowski has skills like Credit, Portfolio Management, Financial Risk, Segmentation, Business Analysis, Customer Experience, Data Analysis, Consumer Insight, Quantitative Research, Business Advisory, Qualitative Research, Consumer Behaviour.

Who are Robert Orłowski's colleagues?

Robert Orłowski's colleagues are Marta Kaczmarska, Agnieszka Boryczka, Karolina Krolikowska, Agata Spychała, Jerzy Szot, Ewelina Romanowska (Nitek), Wioletta Supeł.

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