Robert Sloop Email & Phone Number

Greer, South Carolina, United States

Greenville, South Carolina, United States

Served as primary point of contact and trusted advisor for 25 rural dealerships. Routinely facilitated resolution of problems when they arose. Conducted consistent communications to each dealer and promoted services and offered analytical input business objectives including but not limited to improved profitability. Shared performance figures and best practices with dealer principals and general managers to maximize financial performance across all departments. - Improved digital contracting utilization within the dealer group from 15% to 93%. -Created and fostered long-lasting collaborative partnerships, assisting Ford Credit and dealerships with sustaining market share of 60% or greater and facilitated general account maintenance utilizing salesforce.

Greenville, South Carolina, United States

Reviewed and evaluated customer credit applications. Made credit decisions based on multiple factors, including credit report, age of vehicle, term of loan, and percent advance. Communicated credit decisions to partner dealerships. -Met or exceeded organization's expectations and metrics on quarterly basis, contributing to organization's ability to maintain consumer delinquency at or below 2%. -Coached and mentored new employees on credit decision processes and procedures via side-by-side guiding and weekly meetings, generating accelerated development.

Nashville, Tennessee, United States

Managed team of 15 account services representatives. Implemented and trained staff on use of Voice Over Internet Phone system. -Utilized performance reviews along with input from fellow team leaders, determining most beneficial redeployment of staff on hand, and then relaunched account services department at Nashville Business Center. -Trained and realigned 200 team members in account services department undergoing total re- mapping, readying available staff to be re-deployed. -Designed new report to track daily tasks completed, enabling measuring of efficiency and productivity consistently. -Directed creation of single purpose 15-person phone team, improving resolution time for customers calling in for assistance and to maintain customer relationships