Robert Sloop Email and Phone Number
I solve problems using numbers and data. I build relationships and drive success through input, communication and implementation. To accomplish this, I focus on delivering key outcomes and quickly adapting to each new challenge.I have enjoyed many positions as both a leader and a team member throughout my career in the automotive finance industry. My experiences have taught me the following about myself:I thrive on generating new business from both new and established relationships- I put the customer at the center of my efforts- I excel at delivering on promises made- My gut instinct is good, but I use data for my decisionsI can align and lead top-tier teams- I love to win but helping the team win is even better- I tell great narratives that motivate- The buck always stops with meI educate, refine and drive myself to be a better person- I am constantly learning because I always want to improve- I stay calm when faced with adversity- I maintain focus on making high-quality decisionsI enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me about customer retention, driving success or anything cars.A listing of my core competencies includes:✔ Customer Retention✔ Technology Implementation✔ Relationship Management ✔ Risk Management✔ Data Analysis✔ Compliance Management✔Team Building
Bmw Manufacturing Co., Llc
View- Website:
- bmwusfactory.com
- Employees:
- 3358
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Production AssociateBmw Manufacturing Co., Llc Dec 2023 - PresentGreer, South Carolina, United States -
Business Development Manager (Aka Customer Success Manager)Ford Credit 2016 - 2022Greenville, South Carolina, United StatesServed as primary point of contact and trusted advisor for 25 rural dealerships. Routinely facilitated resolution of problems when they arose. Conducted consistent communications to each dealer and promoted services and offered analytical input business objectives including but not limited to improved profitability. Shared performance figures and best practices with dealer principals and general managers to maximize financial performance across all departments. - Improved digital contracting utilization within the dealer group from 15% to 93%. -Created and fostered long-lasting collaborative partnerships, assisting Ford Credit and dealerships with sustaining market share of 60% or greater and facilitated general account maintenance utilizing salesforce. -
Dealer Services AnalystFord Motor Credit Company 2009 - 2016Greenville, South Carolina, United StatesReviewed and evaluated customer credit applications. Made credit decisions based on multiple factors, including credit report, age of vehicle, term of loan, and percent advance. Communicated credit decisions to partner dealerships. -Met or exceeded organization's expectations and metrics on quarterly basis, contributing to organization's ability to maintain consumer delinquency at or below 2%. -Coached and mentored new employees on credit decision processes and procedures via side-by-side guiding and weekly meetings, generating accelerated development. -
Acct Services/Vehicle Liquidations Team LeaderFord Credit 2006 - 2009Nashville, Tennessee, United StatesManaged team of 15 account services representatives. Implemented and trained staff on use of Voice Over Internet Phone system. -Utilized performance reviews along with input from fellow team leaders, determining most beneficial redeployment of staff on hand, and then relaunched account services department at Nashville Business Center. -Trained and realigned 200 team members in account services department undergoing total re- mapping, readying available staff to be re-deployed. -Designed new report to track daily tasks completed, enabling measuring of efficiency and productivity consistently. -Directed creation of single purpose 15-person phone team, improving resolution time for customers calling in for assistance and to maintain customer relationships -
Customer Service Team LeaderFord Credit 1998 - 2006 -
Customer Service RepresentativeFord Credit 1996 - 2000
Robert Sloop Education Details
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Marketing
Frequently Asked Questions about Robert Sloop
What company does Robert Sloop work for?
Robert Sloop works for Bmw Manufacturing Co., Llc
What is Robert Sloop's role at the current company?
Robert Sloop's current role is Building engines for The Ultimate Driving Machine.
What schools did Robert Sloop attend?
Robert Sloop attended Western Carolina University.
Who are Robert Sloop's colleagues?
Robert Sloop's colleagues are Kishan Pandey, Peter Montsho, Tamaz Charley, Ajaz Khan, Rick Mcgrady, Jerry M Akola, Eni Nadia Kuchambi.
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Robert Sloop
Bayonne, Nj7aol.com, advisorycloud.com, charter.net, epicurus.com, nycnet.com, aol.com, kaizen-management.com2 +120143XXXXX
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2gmail.com, mchsi.com
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