Working in Powered HR, specialising in Payroll Transformation and implementing Oracle Cloud HCM.

Utilised effective decision-making, teamwork, and communication skills to manage the operations of the Village shop, prioritise competing responsibilities under time-pressure and supervise the workload of team members. Trusted to complete extra administrative responsibilities of placing orders and processing invoices.Responsibilities include: Supervising the operations of the store, supervising Shop Assistants, customer service, receiving and processing deliveries, cashing up tills, writing credit slips, processing invoices, placing orders, opening and closing the shop.

Stepped in to fill the role as our previous coach left at the start of the year. Planned and delivered a training schedule of up to three sessions a week to two groups of different abilities. Demonstrated strong verbal communication skills to coach technique, provide feedback and teach new skills. Used decision-making skills to adjust sessions under time pressure to maximise effectiveness during delivery.Responsibilities include: writing and delivering up to three training sessions a week to two groups of swimmers (advanced and intermediate), providing feedback on technique and teaching new skills.

Responsible for maintaining a safe poolside environment, providing first aid, carrying out pool tests, assisting members, and helping other staff. Improved communication and teamwork skills through working closely with other lifeguards, duty managers and other team members.

Provided cover lessons for the Swim School following Level 2 qualification until moving to London. Exercised strong verbal and physical communication to deliver fun lessons and teach skills to swimmers of a range of abilities. Also utilised interpersonal skills to respond to duty of care for children’s health and safety.

Duty Manager at the Knox Johnston Sport Centre. Promoted to the role after working for several years as a lifeguard. Utilised strong leadership, decision-making, teamwork, and communication skills to run operations of the Sport Centre and lead a team of lifeguards. Responsible for the safe and efficient running of the sport centre, including opening and closing, cashing up, customer service, handling transactions and processing memberships.

Lifeguard at Knox Johnston Sport Centre. Responsible for ensuring a safe environment on and off poolside, responding to first aid incidents, delivering excellent customer service, and handling transactions. Developed strong communication and teamwork skills with other lifeguards and duty managers.

Demonstrated strong leadership, organisation, and pastoral care skills by planning and running the weekly youth group in which young people were able to explore faith in an inclusive and empowering space.

Responsibilities included: Carrying out transactions, customer service, restocking the shop floor.