Robert Palme Email & Phone Number

Plano, Tx

Responsible for leading Digital Leaning Masters and their factory teams to define the learning design, development, and deployment of the learning backlog for prioritization of products that their factories support. The DLO collaborates across the various lines of business to orchestrate the long-term learning vision in service to Toyota Financial Services strategic priorities and Hoshin planning. The DLO works with Senior Leaders and Executives to identify both current and future behavior and skill needs to ensure team member readiness for our future growth and expansion.The DLO champions adoption of new learning software into the TFS ecosystem, driving business case development, ensure capability and participation in various Leadership Action Team meetings. The DLO roles has the responsibility to remove impediments leveraging Toyota Business Practices and the well defined TDPS escalation process. The DLO maintains relationships with stakeholders within TFS and extended relationships with the Americas / Oceania Region partners and other Toyota affiliates to advance global capabilities by sharing enterprise knowledge that can accelerate the pace of learning globally.

Plano, Texas

With a focus on the company's vision of a technically advanced workforce, my department and I work to align people and processes, and partner with key business leaders, to create instructional programs that broaden digital skills within an emerging sector in the financial services industry. ♦ Make key decisions regarding allocation of $3M department budget while guiding performance of 25+ business consultants, curriculum designers, graphic artists and courseware developers, along with five direct reports, creating and managing training programs that engage employees in the company's vision.♦ Coordinate three-day on-boarding classes that introduce new hires to the company philosophy and work ethic, and general courses in software development tools, such as Agile/Scrum, AWS, and Kafka. ♦ Collaborated with launch team that opened the academy in March 2019. Have expanded technical and business skills of 985 employees through more than 1,900 learning experiences. Earned satisfaction rate of 4.5 out of 5.♦ Accelerate positive change by removing impediments to progress, enhancing the learning experience, and promoting within the department a culture of honest debate, thoughtful action, and a drive to expand knowledge and improve instructional capabilities.

Plano, Texas

Instigated department realignment to include processes and procedures for effective multimillion-dollar project management involving several IT factories producing applications for immersive customer experiences across multiple channels worldwide. ♦ Principal strategist for significant business transformation and cultural change during implementation of new Agile methodology. Coordinated priorities, set benchmarks, and established clear goals for project leaders and business teams to synchronize efforts and drive project forward.♦ Bridged communication between business partners and stakeholders for strategic planning, system standards, production schedules, cybersecurity, regulatory compliance, and budget control, including resource forecasting.♦ Reviewed progress, reassessed goals, and identified hurdles that needed direct intervention. Highlighted creative thinking, and always encouraged original ways to solve problems.

Henderson, Nevada

Utilized entrepreneurial vision and prudent financial judgment to address daily operational issues and promote initiatives that enabled growth of a $900M deposit and loan portfolio. Held concurrent authority to establish strategic action plans within a culture of high performance, teamwork and mutual respect.♦ Created a robust infrastructure for product development that produced new cutting-edge lending products and services, with a focus on improving the customer experience, commercial viability and value delivery.♦ Balanced broad experience with deep process knowledge to keep daily operational execution in line with company's Big Picture vision. Hands-on involvement ensured that progress toward long-term objectives remained steady and viable. ♦ Driving force behind development of a strong internal pipeline of talent through strategic recruitment and employee enrichment programs that fostered career advancement. Emphasized a team atmosphere in which everyone contributed and egos were left at the door.♦ Analyzed data from multiple sources and identified key points based on goals and objectives before making decisions that affected operational performance. ♦ Resourceful sourcing and strong vendors relations helped improve customer satisfaction and reduced costs.

Henderson, Nevada

Henderson, Nv

Implemented CRM functionality for more versatility to reach customers within the Salesforce platform, including reporting procedures, lead generation, and analytical data to concentrate on buyer satisfaction and brand loyalty. ♦ Allocated budget and other resources for multiple projects to condense cycle time for new deposits and mortgages, with attention on making the process easy for customers. Supported annual asset growth of $40M.

Southern California

IT Consulting and Migration Planning

IT Consulting for Automotive DealershipsIT Hardware Migration Planning and Implementation

Front Office ManagerIT Consulting and Implementation Specialist

Bank Executive Leadership Program

Bachelors Of Arts, Organizational Management; Psychology,

Graduated Cum Laude