Robert Palme

Robert Palme Email and Phone Number

Principal strategist for significant business transformation and cultural change. @ Toyota Financial Services Corporation
Robert Palme's Location
Dallas, Texas, United States, United States
Robert Palme's Contact Details

Robert Palme work email

Robert Palme personal email

n/a
About Robert Palme

Answers?The only way to get them is to ask questions. Curiosity is in my nature. I enjoy figuring things out, and like to learn new ways of solving problems. When it comes to my job, one question I ask almost every day is: Where are the opportunities to improve? With a career that spans 15+ years in IT, automotive, finance, sales, and talent development, I've gained broad experience answering that question in a variety of fast-paced, results-driven environments.Along with a creative intellect and a tendency to keep things simple, I have the Big Picture in mind while managing the details. A lot can be accomplished on delivering the simple, while simultaneously working on the complex. It's about time management, focus and flexibility.It's also about connecting with people. I'm approachable, self-aware and consistent. I encourage open communication. I show trust in my team by delegating key tasks, and I make sure everyone knows the importance of their role in the company's vision. I'm an employee advocate, pushing for better training and career advancement, with an emphasis on high standards and a strong work ethic.When I'm not at work advancing operational capabilities, you can find me with my husband on the road traveling, in the kitchen inventing dishes, or playing with our five dogs. Road trips, games, and home cooked meals. Ingredients for a good life.

Robert Palme's Current Company Details
Toyota Financial Services Corporation

Toyota Financial Services Corporation

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Principal strategist for significant business transformation and cultural change.
Website:
tfsc.jp
Employees:
935
Robert Palme Work Experience Details
  • Toyota Financial Services Corporation
    Senior Manager, Tmcc Academy
    Toyota Financial Services Corporation Aug 2021 - Present
    Plano, Tx
    Responsible for leading Digital Leaning Masters and their factory teams to define the learning design, development, and deployment of the learning backlog for prioritization of products that their factories support. The DLO collaborates across the various lines of business to orchestrate the long-term learning vision in service to Toyota Financial Services strategic priorities and Hoshin planning. The DLO works with Senior Leaders and Executives to identify both current and future behavior and skill needs to ensure team member readiness for our future growth and expansion.The DLO champions adoption of new learning software into the TFS ecosystem, driving business case development, ensure capability and participation in various Leadership Action Team meetings. The DLO roles has the responsibility to remove impediments leveraging Toyota Business Practices and the well defined TDPS escalation process. The DLO maintains relationships with stakeholders within TFS and extended relationships with the Americas / Oceania Region partners and other Toyota affiliates to advance global capabilities by sharing enterprise knowledge that can accelerate the pace of learning globally.
  • Toyota Financial Services Corporation
    Digital Academy Operations National Manager
    Toyota Financial Services Corporation Oct 2019 - Aug 2021
    Plano, Texas
    With a focus on the company's vision of a technically advanced workforce, my department and I work to align people and processes, and partner with key business leaders, to create instructional programs that broaden digital skills within an emerging sector in the financial services industry. ♦ Make key decisions regarding allocation of $3M department budget while guiding performance of 25+ business consultants, curriculum designers, graphic artists and courseware developers, along with five direct reports, creating and managing training programs that engage employees in the company's vision.♦ Coordinate three-day on-boarding classes that introduce new hires to the company philosophy and work ethic, and general courses in software development tools, such as Agile/Scrum, AWS, and Kafka. ♦ Collaborated with launch team that opened the academy in March 2019. Have expanded technical and business skills of 985 employees through more than 1,900 learning experiences. Earned satisfaction rate of 4.5 out of 5.♦ Accelerate positive change by removing impediments to progress, enhancing the learning experience, and promoting within the department a culture of honest debate, thoughtful action, and a drive to expand knowledge and improve instructional capabilities.
  • Toyota Financial Services Corporation
    National Manager - Integrated Digital Experience
    Toyota Financial Services Corporation Feb 2019 - Oct 2019
    Plano, Texas
    Instigated department realignment to include processes and procedures for effective multimillion-dollar project management involving several IT factories producing applications for immersive customer experiences across multiple channels worldwide. ♦ Principal strategist for significant business transformation and cultural change during implementation of new Agile methodology. Coordinated priorities, set benchmarks, and established clear goals for project leaders and business teams to synchronize efforts and drive project forward.♦ Bridged communication between business partners and stakeholders for strategic planning, system standards, production schedules, cybersecurity, regulatory compliance, and budget control, including resource forecasting.♦ Reviewed progress, reassessed goals, and identified hurdles that needed direct intervention. Highlighted creative thinking, and always encouraged original ways to solve problems.
  • Toyota Financial Savings Bank
    Chief Operations Officer
    Toyota Financial Savings Bank Mar 2017 - Feb 2019
    Henderson, Nevada
    Utilized entrepreneurial vision and prudent financial judgment to address daily operational issues and promote initiatives that enabled growth of a $900M deposit and loan portfolio. Held concurrent authority to establish strategic action plans within a culture of high performance, teamwork and mutual respect.♦ Created a robust infrastructure for product development that produced new cutting-edge lending products and services, with a focus on improving the customer experience, commercial viability and value delivery.♦ Balanced broad experience with deep process knowledge to keep daily operational execution in line with company's Big Picture vision. Hands-on involvement ensured that progress toward long-term objectives remained steady and viable. ♦ Driving force behind development of a strong internal pipeline of talent through strategic recruitment and employee enrichment programs that fostered career advancement. Emphasized a team atmosphere in which everyone contributed and egos were left at the door.♦ Analyzed data from multiple sources and identified key points based on goals and objectives before making decisions that affected operational performance. ♦ Resourceful sourcing and strong vendors relations helped improve customer satisfaction and reduced costs.
  • Toyota Financial Savings Bank
    National Manager - Banking Operations
    Toyota Financial Savings Bank Sep 2015 - Mar 2017
    Henderson, Nevada
  • Toyota Financial Savings Bank
    Marketing And Sales Development Manager
    Toyota Financial Savings Bank Jun 2012 - Sep 2015
    Henderson, Nv
    Implemented CRM functionality for more versatility to reach customers within the Salesforce platform, including reporting procedures, lead generation, and analytical data to concentrate on buyer satisfaction and brand loyalty. ♦ Allocated budget and other resources for multiple projects to condense cycle time for new deposits and mortgages, with attention on making the process easy for customers. Supported annual asset growth of $40M.
  • Toyota Financial Savings Bank
    Regional Bank Product Manager
    Toyota Financial Savings Bank Jun 2011 - Jun 2012
    Southern California
  • Toyota Financial Savings Bank
    Toyota Rewards Visa Liaison Manager
    Toyota Financial Savings Bank Apr 2008 - Jun 2011
  • Toyota Financial Savings Bank
    Lexus Pursuits Visa Liaison And Lexus Brand Sustainment Manager
    Toyota Financial Savings Bank Apr 2007 - Apr 2008
  • Lexus
    Dealer Communications Manager
    Lexus Jan 2005 - Apr 2007
  • Lexus
    Brand Integration Manager
    Lexus Apr 2004 - Jan 2005
  • Lexus
    Vehicle Supply Manager, Lexus Southern Area
    Lexus Feb 2003 - Apr 2004
  • Lexus
    Area Renewal / Business Management Administrator, Lexus Southern Area
    Lexus Jun 2001 - Feb 2003
  • Lexus
    District Sales Manager, Lexus Southern Area
    Lexus Sep 1998 - Jun 2001
  • Lexus
    Field Dealer Network Manager, Lexus Southern Area
    Lexus Sep 1998 - Jun 1999
    IT Consulting and Migration Planning
  • The Reynolds And Reynolds Company
    Various
    The Reynolds And Reynolds Company Aug 1994 - Sep 1998
    IT Consulting for Automotive DealershipsIT Hardware Migration Planning and Implementation
  • Marriott International
    Various
    Marriott International Jul 1989 - Aug 1994
    Front Office ManagerIT Consulting and Implementation Specialist

Robert Palme Skills

Automotive Management Dealers Vehicles Strategic Planning Customer Satisfaction Sales Customer Retention Marketing Team Building Cross Functional Team Leadership Marketing Strategy Sales Management Automobile Competitive Analysis Automotive Aftermarket New Business Development Sales Process Customer Service Negotiation Strategy Digital Marketing Direct Marketing

Robert Palme Education Details

Frequently Asked Questions about Robert Palme

What company does Robert Palme work for?

Robert Palme works for Toyota Financial Services Corporation

What is Robert Palme's role at the current company?

Robert Palme's current role is Principal strategist for significant business transformation and cultural change..

What is Robert Palme's email address?

Robert Palme's email address is ro****@****ota.com

What is Robert Palme's direct phone number?

Robert Palme's direct phone number is +156285*****

What schools did Robert Palme attend?

Robert Palme attended University Of Virginia Darden School Of Business, Oglethorpe University.

What skills is Robert Palme known for?

Robert Palme has skills like Automotive, Management, Dealers, Vehicles, Strategic Planning, Customer Satisfaction, Sales, Customer Retention, Marketing, Team Building, Cross Functional Team Leadership, Marketing Strategy.

Who are Robert Palme's colleagues?

Robert Palme's colleagues are Andrea Garcia, Arlene Quinto, Cesar Baltazar, Mba, Bhaskar M., Jamie Jones, Micah Rose Bagay, Rahnae Spooner.

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