Robert Parmenter Email and Phone Number

Ensure proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business unitsResponsible for the build, deployment, effective maintenance, and tracking of all IT equipmentAssist in the development of strategies and plans to create technology solutions that are in alignment with business operationsNew user equipment and account setup, including deployment and license managementTrain end users in the use of equipment and softwareActively diagnose and respond to support tickets, incoming calls, emails, and walk-up requestsTrack and monitor the problem to ensure a timely resolution and follow-upProvide both in-person support and support for remote workersSupport Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as neededConfigure and support iPhone and iPad devicesAssist staff by providing audio/video conference support for presentations and meetingsProvide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologiesInteract with vendors to facilitate repairs of hardware, i.e., printers and laptopsManage inventory of hardware and software assetsSupport development and implementation of new computer projects and new hardware installations as well as software rolloutsPerform system administration for various enterprise tools and platformsPerform hardware and software system configuration, maintenance, and upgradesManage projects of moderate scope, such as: design and implementation, system migrations, and MDM deploymentsEvaluate products and IT processes and then recommend changesDocument IT processes, workflows, and produce system documentation as needed

Serves as a UH-60 Pilot-in-Command, and Air Mission Commander to Charlie Company, 12th Aviation Battalion, the U.S. Army's only strategic Aviation Support and Technical Rescue Battalion. Responsible for providing Operational Support Airlift (OSA) of senior leaders of the DoD and Joint Task Force-National Capital Region (JTF-NCR). Tasked with the execution of Air Mission Request and contingency operations in support and defense of the National Capital. Serves as an aviator responsible for maintaining technical and tactical proficiency in the UH-60L Blackhawk helicopter for day, night, night vision goggle and instrument meteorological conditions. Serves as company Flight Lead and primary trainer, responsible for teaching and mentoring new company aviators and crew chiefs. Responsible for the management and execution of the company's Information Systems program, ensuring proper updates, continuous connectivity and proper functionality; accountable for 40 company computers, five printers, and communication systems valued in excess of $90,000.

UH-60M Pilot in Command/Flight Lead/Air Mission Commander responsible for maintaining technical and tactical proficiency in UH-60M Blackhawk helicopters for Day/Night/Night Vision Goggle and Instrument Meteorological conditions. Serves as the company's Flight Lead, primary trainer, responsible for teaching, mentoring, integrating and training with company aviators and crew chiefs in the performance and execution of air assaults, tactical air movements, and general aviation operations. Responsible for the management and execution of the company Communication Security (COMSEC) program while being signed for over $6.2 million worth of COMSEC equipment. Serves as the company Defense Travel System Manager.

Student pilot responsible for demonstrating a basic knowledge of combined arms doctrine and military law. Required to understand and demonstrate competency of flight fundaments, aviation physiology, aviation logistics, communications procures, and basic aviation tasks.

Performs the duties of Platoon Sergeant, Course Manager, Senior Diving Supervisor and High-Risk Instructor at an inter-service training command; instructs Soldiers attending Advanced Leader Course (ALC) for Engineer First Class Diver rating; trains and supervises all phases of SCUBA, Surface Supplied and Hyperbaric Chamber Diving operations; assists in the conduct of Advanced Individual Training (AIT) for diver candidates: develops and maintains ALC course curriculum and program of instruction documents; responsible for the safety of 135 student annual training load and accountability of assigned equipment valued at $1,435,000.

Serves as an Operations Non-Commission Officer of the Army’s sole Engineer Dive Company. Responsible for maintaining statistics of the unit’s capabilities and performance; involved in assigning, attaching and detaching teams and units. Conducts inspections and evaluations and is responsible for recording and compiling training records and reports to higher headquarters; writes and executes the equitable distribution of Operation Orders, Fragmentary Orders, and Warning Orders; coordinates and synchronizes logistical and administrative support among local agencies and authorities.

Performs as a Diving Supervisor and Squad Leader of a 21 Soldier Engineer Dive Team; directly responsible for 10 Soldiers; conducts SCUBA and surface supplied diving operations in support of underwater demolitions, salvage operations, harbor clearance, hydrographic surveys, ships husbandry, hyperbaric treatment, and port construction/rehabilitation; supervises the preparation of all equipment for diving operations; responsible for direct support and general support on all diving and life-support equipment valued in excess of $250,000.

Performs as a Lead Diver and Team Leader in a 21 Soldier Engineer Dive Team; conducts SCUBA and surface-supplied diving operations to include: hyperbaric recompression therapy; underwater demolitions, underwater construction, rigging and salvage, hydrographic survey, reconnaissance; mobility and counter-mobility; responsible for the maintenance and accountability of $550,000 worth of specialized diving equipment; performs operator through direct support and general support levels of maintenance on diving life-support equipment.