Customer Success Management at Khoros having demonstrated experience providing indirect channel account management support in the telecommunications and Software as a Service industry. Adept building long-term, value-added relationships to maximize potential from indirect distribution points. Helped multiple organizations gain a competitive edge and increase revenues by identifying customer needs, implementing new technologies and creating solutions that bring value and enhance the capabilities of their client base. Self-motivated sales professional with a Bachelors focused on Business Entrepreneurship from Baldwin-Wallace College. Core competencies include:CRM Management | Customer Retention | SaaS | Customer Service | Negotiation | Staff Development | AccountDevelopment & Growth | Sales Operations | Training and Support | Forecasting and Reporting | Sales ProcessCreation
Listed skills include Account Management, Customer Experience, Customer Retention, Customer Satisfaction, and 11 others.