Managing $7m large corporate accounts adoption and growth of Khoros products while sharing strategies and market insights all while enhancing the value and necessity of Khoros advantages in multiple competitive industries.● Partnering with operations to improve and develop procedures maximizing efficiencies in the Customer Success Organization.● Interviewing new candidates to grow personnel throughout the Customer Success Organization.● Action-oriented leader with experience… Show more Managing $7m large corporate accounts adoption and growth of Khoros products while sharing strategies and market insights all while enhancing the value and necessity of Khoros advantages in multiple competitive industries.● Partnering with operations to improve and develop procedures maximizing efficiencies in the Customer Success Organization.● Interviewing new candidates to grow personnel throughout the Customer Success Organization.● Action-oriented leader with experience motivating, mentoring, and developing a geographically remote and diverse team.● Adapting Customer Success teams to leverage influence from strong relationships.● Leading projects and teams on product launches and customer journeys to adoption.● Consititanly at the top of the Account Growth(CSQL) leaderboard driving revenue for the company.● Mentoring new and veteran customer success managers on strategic actions and the value of Khoros products.● Identifying risks and partnering with Executives, Product Owners, and Professional Services to mitigate risks and churn. ● Commercial and customer mindset with a track record of building and executing customer-centric business strategy while successfully reducing customer churn, driving engagement, and maximizing customer lifetime value.● Proven ability to set up and manage well-defined metrics and OKRs to create a scalable and transferrable process across the business. Demonstrated success owning ARR/NPS.● Strong operational leadership capability with experience in each of the core functions in a fast-paced technology environment.● Demonstrated experience in driving strategy and execution on customer engagements. ● Excellent program management skills, with a unique blend of creative problem-solving, business acumen, and analytical aptitude.●Advanced influencer with proven ability to build and maintain strong customer relationships at all levels. ● Exceptional communication, negotiation, and presentation skills. Show less

Managed indirect distribution sales operations by analyzing industry needs. Uncovered opportunity for vendors and agents to expand. Built relationships with industry leaders to develop, market and assist with managing distribution with partners.● Presented results to internal and external directors and stakeholders.● Developed and maintained vendor and partner relationships, created go-to market strategies and plans and implemented incentives and sales enablement tools to increase… Show more Managed indirect distribution sales operations by analyzing industry needs. Uncovered opportunity for vendors and agents to expand. Built relationships with industry leaders to develop, market and assist with managing distribution with partners.● Presented results to internal and external directors and stakeholders.● Developed and maintained vendor and partner relationships, created go-to market strategies and plans and implemented incentives and sales enablement tools to increase revenue and product adoption.● Led the daily efforts of field sales, sales support, business operations, solution assurance andcustomer service teams.● Renegotiated carrier relationships resulting in additional backend rebates and business growthmarketing funding to drive a go to market strategy.● Implemented, tested and refined a new online sales portal to streamline sales process.● Established workflow processes that resulted in gained efficiencies in forecasting, incident resolution, order processes and customer delivery.● Developed and maintained strategic customer relationships at multiple levels.● Designed and implemented Salesforce CRM achieving 100% adoption in 12 months.● Resolved distribution and customer experience issues.● Grow revenue through current and new accounts with consultative selling. Show less

Provided territory management for indirect points of sales in West Cleveland and suburbs.● Increased revenue through managing accounts for opportunities.● Manage and report current CRM software (5 Star) for partners.● Built influential relationships with partners to increase revenue through value driven services .● Created and trained in consultative sales process for internal and external partners.● Collaborated with Network engineers to translate and inform partners of… Show more Provided territory management for indirect points of sales in West Cleveland and suburbs.● Increased revenue through managing accounts for opportunities.● Manage and report current CRM software (5 Star) for partners.● Built influential relationships with partners to increase revenue through value driven services .● Created and trained in consultative sales process for internal and external partners.● Collaborated with Network engineers to translate and inform partners of current and arising technology.● Build and present revenue and KPIs through multiple reporting tools. (Tableau, Cube, Excel, etc.) Show less

Team management for Indirect Account Managers covering Northern Ohio.● Increased revenue by achieving 110% to teams sales quota.● Became first Sales Manager to manage the entire team to hit all major KPIs.● Partner with business leadership of National partners to drive company policies and directives.● Forecast revenue quotas for partners, account managers and region.