Robert Patterson Email & Phone Number

Gourmet infused honey company

Key West, Florida

Pompano Beach

Front of house operations

Singer Island, Florida

- I take ownership of all guest assistance concerns regarding service and/or accommodations & expeditiously resolved them keeping both the guest and property interest in line ensuring high guest resolution satisfaction.- Monitor and review financial transactions to ensure that expenditures were authorized and reported accordingly- Maintained standards for personnel performance and customer service while assisting management with the training of new associates- Maintained complete knowledge of all front office departmental policies/service procedures/ standard operating procedures.

Orlando, Florida Area

Overnight manager, auditor.

Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints• Managed and maintained temporary and permanent lodging facilities• Observed and monitored performance to ensure efficient operations and adherence to facility'spolicies and procedures• Inspected guest rooms, public areas, and grounds for cleanliness and appearance

Jacksonville, Florida Area

Set up or banquets, met personally with guest to fulfill their needs and expectations.

Ensured customer satisfaction by monitoring needs and filling special requests• Provided quick, efficient and friendly service to customers• Boosted customer base and established repeat clientele

Supervised and scheduled wait staff and kitchen personnel• Interviewed, hired, and trained personnel• Monitored day-to-day operations to ensure compliance with established standards of productquality, service and clientele• Ordered food products and inventory; performed weekly, monthly, quarterly inventory

B.S, Hospitality Management

Bachelor Of Arts (B.A.), Hospitality Administration/Management

Associate Of Arts (A.A.), General Studies, 3.0