Robert Peirce Email & Phone Number

On-board new support clients and maintain all aspects of managed services. This includes managing our custom built system monitoring application, called PMax, in order to deliver unmatched proactive issue identification and resolution. Manage our team of highly qualified engineers and analyst to ensure that our clients needs are always being met even beyond their expectations. My focus is not only on support, but on building client trust through meeting and exceeding client goals while continuing to strengthen our relationship.

- Transitioned into this position as part of corporate restructuring when all regional healthcare center analyst were migrated to work for Catholic Health East-On-boarded all newly acquired practices to the St. Mary EPM and EHR system - Supported and configured Allscripts and Nextgen EHR and EPM- Troubleshoot EHR and EPM issues- Customized and designed new EHR Note Forms- Built Custom EHR orders - Worked with vendors to achieve timely solutions- Improved workflows to maximize provider and staff efficiency- Coordinated with operations team to achieve enterprise initiatives- Constantly strived to find more productive ways of conducting business for increased provider and patient satisfaction

Langhorne, Pa

- Transitioned into this position as part of the acquisition of Comprehensive Cardiolgy by St. Mary Medical Center - Acted as the liaison for all aspects of IT- Coordinated installations of all network infrastructure - Managed implementations of Allscripts EPM- Diligently worked with vendors and other departments to achieve a positive outcome for the practices- Established quality relationships with all ambulatory providers and office staff - Conducted troubleshooting of all IT issues

Langhorne, Pa

- Managed Electronic Health Records system and all aspects of the computer nework.- Implemented Allscripts Enterprise EHR and EPM- Completed in-depth customizations of existing EHR note forms and built completely new forms- Designed new custom orders and resultable items- Managed implemenation of Allscripts Enterprise PM and EHR- Troubleshoot all EPM and EHR issues- Worked with vendors to achieve desired outcomes- Participated in the process of building a community health network- Supported Digisonics imaging software- Installed and configured firewalls- Configured secure remote access- Provided all hardware and desktop support- Updated EHR interfaces as needed and would troubleshoot all connectivity issues- Managed the PQRS/PQRI incentive programs

Cinnaminson, Nj

- Manage all aspects of the network including, Active Directory, Exchange, switches, routers, firewalls, etc..- Monitored connectivity between multiple sites- Managed VPN to client sites- Implemented MS Exchange- Maintained and monitored all backup inventory of tapes and disks. - Designed disaster recovery processes- Implemented and supported numerous enterprise level applications- Supported and implemented multiple Windchill environments

Philadelphia, Pa

- Supported all aspects of the end user environment- Ghosted workstations and configured new images- Supported Novell 3.11 client and NT 4.0 desktops- Troubleshot all printer issues- Responsible for troubleshooting network connectivity issues- Contributed to SOP manual

Bachelor Of Arts, Communication Science - Cum Laude

Diploma, Network Engineering