Robert Perez Email & Phone Number

United States

Temperance, Michigan, United States

• Support department goals of creating an engaging environment for all employees.• Ensure compliance with federal, state, and local regulatory requirements, including FMLA, FLSA, ADA, GINA, etc.• Participating in recruitment efforts by planning, scheduling, attending, conducting recruiting events/ job fairs, scheduling, and conducting Interviews.• Help conduct new employee on-boarding and benefits orientations to promote an understanding of the company’s purpose statement, strategy, and core values. • Lead in Orientation and the onboarding process for new Hires.• Lead in the Training and Development of employees. • Manage document retention plan and ensure employee record confidentiality by keeping complete records that are filed and secured in a timely manner. Develops and reports key information through HRIS system.• Communicate and assist with interpreting policies for managers and employees. Contribute to the development of Human Resource related policies and processes.• Assist in planning employee activities that have a positive impact on the culture and enhance employee relations.• Handle employee concerns and complaints in a humble and approachable manner to ensure that every employee feels “heard" and respectfully treated through high visibility in the office and production environments. • Complete special projects by clarifying project objective, setting timetables and schedules, conducting research, developing, and organizing information and developing written and verbal reports.• Deliver sound guidance on a variety of policy interpretation and create and communicate updates to relevant policy issues. • Act with good judgement and integrity by appropriately maintaining trust and confidentiality and make fiscally sound decisions. • Proactively participate in self-development activities to update job knowledge; read professional publications; maintain personal and professional networks by participating in professional organizations.

Wyandotte, Michigan

•Managed the processing of orders received from customers via email or fax in a timely and accurate manner.•Order status to customers.•Weekly report of open orders to confirm on-time deliveries to customers.•Notified customer of any backorders.•Expedited customer orders and deliveries as needed.•Quick response to resolve customer’s complaints and non-conformances, damages and discrepancies.•File in SAP environment all discrepancies and replacements.•Assisted invoice discrepancies and unpaid invoices.• Informed customers when their orders are shipped by providing tracking numbers.•Assisted shipping department with carrier issues/problems.•Issuance of credits and debits as needed in SAP environment.•Create, update and maintain work instructions for Automotive Refinish department.•Trained all new employees in our group.•Handled of EDI orders .• Key participant for onboarding customers to e-commerce• Visited key accounts nationwide and foreign (Puerto Rico) customers as needed to ensure business growth.• Participated in the development of current and new customers.• Ensured paint and equipment are available for new conversion body shops.• Fulfilled orders, marketing tools, etc for sponsored customers such as West Coast Customs, Chip Foose and Richard Petty Enterprises. •

Los Angeles, California

•Add all daily reports from previous shifts into one.•Made bank deposits.•Supervised all of seven employee’s daily work. •Weekly scheduling.•Receive and resolve customer complaints in timely manner

Bachelor Of Business Administration, Tourism

4 year Bachelor Degree Business Administration in Tourism in Guadalajara, Jalisco, Mexico

Diploma

Activities and Societies: Drama and stage crew

Diploma