Managed $80M operation with P & L responsibilities with oversight of all daily operations and Call Center; 8 managed care organizations with over 14 lines of business within Medicaid and Medicare programs with over 700 thousand lives across Multiple Markets and assignment and routing of 8,500K daily trips.* Ensured cost-effective execution of contracts, improved efficiency, and enhanced service.* Nurtured longstanding client partnerships and built strong, high-performing teams.* Managed NEMT programs, ensuring best practices, quality control, and strategic planning.* Provided budget stability, accountability, improved efficiency, and service, while reducing and avoiding fraud and abuse.* Ensured network providers offered compliant transportation vehicles in accordance with Department of Transportation regulations for medical transport and customer/patient safety.* Managed all aspects of the Non-Emergency Medical Transportation Providers program, focusing on process improvement.* Handled network capacity management, contact center operations, organic growth, KPIs related to transportation provider performance, contact center performance, and network relationship building.* Cultivated strong relationships with BPO vendors, conducting regular performance reviews and negotiating service improvements, leading to enhanced service quality and reduced turnaround times.* Successfully negotiated multi-million dollar contracts with key clients and vendors, securing favorable terms and conditions that saved the company over $2M annually..* Designed and implemented training programs, boosting team productivity by 20%.

Oversaw and managed transportation network operations for ModivCare (Previously LogistiCare), ensuring efficiency, quality, and compliance through strategic leadership and stakeholder collaboration.* Managed network capacity, drove organic growth, and oversaw KPIs related to transportation provider performance and network relationship building.* Oversaw corrective action plan administration for transportation provider contract deficiencies and approved liquidated damages as appropriate.* Developed metrics and implemented plans to address ongoing network development and manage network deficiencies, ensuring delivery and review of provider performance reviews.* Oversaw the management of multiple NEMT programs, ensuring best practices and high-quality control, and led the creation of strategic plans.

As Vice President, I oversaw ModivCare (Previously LogistiCare) operations in Florida, Georgia, and South Carolina. Responsible for leading a diverse management team across these three states, managing over 500 staff members. I manage a $600M operation with P&L responsibilities, overseeing all daily operations. This includes 9 managed care organizations and two state contracts, covering over 26 lines of business within Medicaid and Medicare programs, serving more than 6 million lives across Florida, Atlanta, and South Carolina, and coordinating the assignment and routing of 60,000 daily trips.

Managed $210 million operation with P & L responsibilities with oversight of all daily operations; 9 managed care organizations with over 24 lines of business within Medicaid and Medicare programs with over 3.1 million lives across Florida and assignment and routing of 24K daily trips.* Managed the financial impact and budget of a $210 million operation.* Ensured budget stability, accountability, improved efficiency, and service while reducing and avoiding systemic fraud and abuse.* Oversaw 9 MCO contracts and a state contract for all of Florida.* Ensured network providers offered compliant transportation vehicles in accordance with Department of Transportation regulations for medical transport and customer/patient safety.* Managed all aspects of the complex Non-Emergency Medical Transportation Providers program, focusing on process improvement

Responsible for the Field Operations component of the client experience. Provide leadership and direction for one or more field offices with primary focus on revenue realization and client retention. Drive flawless execution of all critical workflows that enable the realization of revenue. These workflows include job scheduling, deposition management, proposal and pricing collaboration with Sales, case management, and client support throughout the client experience. Ensure client retention by delivering client satisfaction. Contribute to office and Company profitability through sound management of variable costs and controllable expenses.

Territory Manager, Business Support (2008 – 2013)• Developed initiative to reduce energy consumption and correct inefficient use of electricity that saved over $2.9M in annual expense.• Managed financial, operational, and business process for a $105M Information Management operation.• Provided budgets & budget process leadership. • Facilitated and coordinated annual business and strategic planning process.• Oversaw analysis of financial performance, metrics and key performance indicators.• Validated performance levels and recommended opportunities for improvement.• Forecasted future revenue and margin performance. • Conducted business analysis of monthly financial results to include revenue, expense, staffing, forecast and compliance.• Managed and maintained portfolio of 40 facilities• Developed and maintained property management processes, systems and procedures.Director, Customer Relations (2006 – 2008)Managed all Account Management and Customer Service for Florida and Puerto Rico. Responsibility of $100M annual revenue. • Developed and maintained Customer Service and Account Management program in conjunction with the Company’s direction and strategies.• Directed Account Management team to build customer relationships with existing accounts including but not limited to new development, internal and external communication, support and maintenance issues. • Managed Customer Service team to oversee customer partnership programs and processes.• Developed and implemented procedures and processes pertinent to the effective and efficient operations of the Customer Service and Account Management departments.• Facilitated new processes, tools, communication, technical designs and methodologies to ensure customer satisfaction across teams and departments within the assigned market and across the organization as required.

Senior Account Manager (2001 – 2006)• Managed annual budget of over $8 million.• Accountable for assurance of area growth initiative.• Responsible for successful growth in margin profitability of over 25%.• Other areas of responsibility included: P&L, Client and Customer Relation, Troubled Account Turnaround, Training, Recruiting, Human Resources and Sales Support.Account Manager (1996– 2001) • Responsible for organizing aspects of daily business operations and management.• Developed solutions through process re-engineering, implementation & sustainability.• Control daily business operations through use of statistical methods for tracking and managing.• Provided to clients monthly management reports and spreadsheets.• Developed and maintained site budgets.• Analyzed profit and loss statements and revised department operations ensuring profitable account operations.