Robert Pesale Email & Phone Number

Responsibilities:• Identify opportunities for revenue growth by enhancing service offerings, exploring new markets, and collaborating with the sales team to align technical services with business development goals.• Establish synergistic partnerships with vendors and technology providers to expand TruOI's platform and drive business success.• Set the vision and strategy for the technical services department, aligning with organizational objectives and driving innovation across technical services and implementation.• Provide leadership and mentorship to senior managers, fostering a culture of continuous improvement and ensuring the department meets evolving technical demands.• Optimize implementation methodologies and workflows to improve efficiency, scalability, and the customer experience.• Collaborate with other departments to ensure smooth integration of services and alignment on key projects and initiatives.• Serve as a key point of contact for high-level clients and stakeholders, addressing escalations and ensuring customer satisfaction through proactive communication.• Manage the departmental budget, ensuring effective resource allocation and investment in tools and personnel that support long-term success.• Track key performance indicators (KPIs), reporting on project performance and areas for improvement to the executive team.• Anticipate challenges in technical projects, develop mitigation strategies, and position the department for long-term growth in a competitive market.

Responsibilities:• Oversee the implementation process from initiation to completion, ensuring that projects are delivered on time and according to specifications.• Integrate third-party APIs into the TruOI platform, ensuring compatibility, functionality, and security while expanding the platform's capabilities and enhancing user experience.• Lead a team of implementation specialists/consultants, providing guidance, support, and mentorship to ensure successful project execution.• Allocate resources effectively to meet project requirements and timelines.• Serve as the primary point of contact for stakeholders, including clients, internal teams, and third-party vendors, providing regular updates on project status, milestones, and any potential issues or risks.• Maintain comprehensive detail on project plans, requirements, progress, and outcomes to be delivered during leadership meetings. Ensure clear communication with management and stakeholders to track project performance and effectiveness.• Continuously evaluate and improve implementation processes, methodologies, and tools to enhance efficiency, scalability, and customer satisfaction.• Provide training and development opportunities for team members to enhance their skills, knowledge, and expertise in implementation methodologies, technologies, and best practices.• Ensure high levels of customer satisfaction by delivering solutions that meet or exceed expectations, fostering positive relationships, and addressing any concerns or feedback in a timely and effective manner.• Collaborate with other departments, such as sales, development, marketing and customer support, to ensure alignment and integration across the organization and maximize overall customer success.

Troy, Michigan, United States

Responsibilities:• Engage with potential customers to grasp their business challenges, technical requirements, and objectives.• Tailor product demonstrations to showcase TruOI's key features, functionalities, and benefits.• Prepare and deliver technical presentations highlighting product aspects.• Collaborate with sales teams to design customized solutions addressing unique customer needs.• Develop proof of concepts to demonstrate the feasibility and value of TruOI's products.• Offer technical consultation to guide customers in maximizing TruOI's products for their goals.• Work closely with internal teams to relay customer feedback and ensure alignment with product development.• Maintain accurate records and prepare reports to support the sales process.• Stay updated on industry trends and continuously enhance technical expertise.• Build and nurture customer relationships, addressing technical concerns throughout the sales cycle.• Provide post-sales support including implementation assistance, training, and troubleshooting.TruOI (formerly iDashboards) specializes in helping executive leaders and their teams accelerate growth, boost profitability, and improve team member ROI. Our platform integrates corporate and unit locations, delivering a comprehensive Operational Intelligence (OI) success system. This system unifies reporting, documents, forms, team learning, training, automated coaching, and best practices into an interactive performance management solution.One Platform, One Sign-On, One Cost.TruOI is user-friendly, scalable, cost-effective, and accessible on any device.With over 3,000 clients, TruOI operates both domestically and internationally.

West Bloomfield, Michigan

Develop, update and support the library’s websites including usability design, evaluation, site improvements, statistics and quality control. Redesigned the library website to give it a modern look and feel and utilized current technologies to streamline content management and patron interaction. Implemented a mobile version of the library’s main website that offered the services most requested by patrons. Envisioned and created a system for texting the library’s reference desk and catalog module as a new means of communication. Created and actively maintain the library’s first staff intranet, making it the central hub for staff interaction. Produced six web-based, database driven applications to simplify procedures, reporting and statistics gathering. Develop and monitor security policies, server backup procedures, technology guidelines, disaster recovery plans and customer service standards. Continuously monitor and evaluate system performance, quality and risk management factors. Initial point of contact for all Information Technology concerns including hardware, software, website and phone support issues. Manage vendor relationships, negotiate pricing and make final approvals on IT related purchases. Conduct migrations, upgrades and special projects to support expanding requirements and develop a robust infrastructure to support end user needs. Administer the WLAN including wireless VOIP phones, automated attendants and voicemail system.

Purchase, New York

Provided key oversight, end user support and ensured optimized functionality for a 2000+ component network structure across 14 buildings; led migration from NT based network to Windows 2000 Active Directory network. Conceptualized, developed and maintained 6 database management systems (PHP/MySQL) which automated day-to-day tasks.

Bachelor Of Science (B.S.), Computer Science

Associate Of Science (A.S.), Computer Science

Activities and Societies: President of Phi Theta Kappa Honor Society

Associate Of Arts (A.A.), Applied Mathematics

Activities and Societies: President of Phi Theta Kappa Honor Society