Robert Petetit Email & Phone Number

United States

Shady Cove, Oregon, United States

• Work Scope: Software / Hardware Installation & Testing, Performance Improvement, Client Service Excellence, Data Migration & Recovery, Problem / Issue Resolution, Communication & Collaboration. Following are the.
• Played a vital role in reducing lag time and improving overall speed by assessing system hardware and software and suggesting respective modifications.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for clients.
• Maintained latest technology by updating and installing new software on desktop and laptop computers.
• Utilized diagnostic tools for identifying hardware failures and replacing non-functional components. Show less

Medford, Oregon Area

• Work Scope: Application Development, Script Writing, System Performance Improvement, Operations Management, Data Analysis / Management, Cost Avoidance & Reduction, Disaster Recovery, Problem Resolution, Staff.
• Ensured zero down time for production websites by performing technical reviews of existing systems, recommending appropriate updates or changes, and performance tuning.
• Improved organizational efficiency and productivity by learning and applying new skills.
• Validated XML documents, deployed composites through Jenkins, produced automated PowerShell scripts for web app deployment in AIX and Windows servers, and installed and updated RHEL servers.
• Succeeded in reducing hundreds of thousands of dollars in IBM license fees by redesigning and rebuilding the systems with base level WebSphere.
• Administered and performed configurations on applications in JAVA via administrative console, while using the JMS connect to WebSphere MQ.

Medford, Oregon Area

• Work Scope: Full Lifecycle Project Management, Script Development, Performance Improvement, Software / Hardware Installation, System Management Tools, Staff Coordination & Support, Communication & Collaboration..
• Assisted management… Show more Work Scope: Full Lifecycle Project Management, Script Development, Performance Improvement, Software / Hardware Installation, System Management Tools, Staff Coordination & Support.
• Assisted management with all phases of system development life cycle from requirements analysis till system integration.
• Installed, configured, tested, and maintained operating systems, application software, server hardware/rack systems, and system management tools.
• Evaluated application performance for identifying potential bottlenecks and designed and implemented effective solutions with developers. Show less

• Work Scope: Ticket Management / Escalation, User Management & Support, Issue Resolution, Customer Satisfaction & Retention, Software / Hardware Integration, Staff Coordination & Support, Communication & CollaborationIn.
• Entered service tickets into incident tracking system, resulting in faster problem identification and resolution.
• Maximized customer satisfaction and retention by addressing concerns and escalating issues to specialist team.
• Enabled user community to extend skills, leverage system features, and find solutions without intervention from support team by creating and providing support documents.
• Entrusted with the responsibility of providing PC/laptop/tablet printer and Mac deployments and support, troubleshooting, and configuring WAN and LAN, integrating hardware, devices, and software, and troubleshooting.
• Created and managed users, computer accounts, and their access to network resources in Active Directory. Additional Experience:Computer Repair Technician, Personal Computer Technologies, Ashland, OR Show less

Education record

Criminal Justice/Law Enforcement Administration