Robert Petetit Email & Phone Number

United States

Shady Cove, Oregon, United States

Work Scope: Software / Hardware Installation & Testing, Performance Improvement, Client Service Excellence, Data Migration & Recovery, Problem / Issue Resolution, Communication & Collaboration. Following are the highlights of the value I brought to RP Computer Solutions: I conduct research, diagnose computer problems, guide clients on plans of action, transfer data between old and new computers, and responsible for data recovery. I teach MS Office Products and 365 to… Show more Work Scope: Software / Hardware Installation & Testing, Performance Improvement, Client Service Excellence, Data Migration & Recovery, Problem / Issue Resolution, Communication & Collaboration. Following are the highlights of the value I brought to RP Computer Solutions: I conduct research, diagnose computer problems, guide clients on plans of action, transfer data between old and new computers, and responsible for data recovery. I teach MS Office Products and 365 to customers.• Played a vital role in reducing lag time and improving overall speed by assessing system hardware and software and suggesting respective modifications. • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for clients. • Maintained latest technology by updating and installing new software on desktop and laptop computers. • Utilized diagnostic tools for identifying hardware failures and replacing non-functional components. Show less

Medford, Oregon Area

Work Scope: Application Development, Script Writing, System Performance Improvement, Operations Management, Data Analysis / Management, Cost Avoidance & Reduction, Disaster Recovery, Problem Resolution, Staff Coordination & Support, Communication & CollaborationIn this role, I delivered professional support to organization by overseeing day-to-day activities, such as monitoring installed systems, creating flowcharts, diagrams, and other documentation, identifying issues through… Show more Work Scope: Application Development, Script Writing, System Performance Improvement, Operations Management, Data Analysis / Management, Cost Avoidance & Reduction, Disaster Recovery, Problem Resolution, Staff Coordination & Support, Communication & CollaborationIn this role, I delivered professional support to organization by overseeing day-to-day activities, such as monitoring installed systems, creating flowcharts, diagrams, and other documentation, identifying issues through WebSphere/Tomcat systems, and repairing flaws. I created custom application installers through PowerShell and BASH. I coordinated with application and infrastructure teams for conducting application/infrastructure schedule maintenance activities, such as server boot, quarterly patches, network maintenance. I utilized SharePoint and other tools for managing processes and data.• Ensured zero down time for production websites by performing technical reviews of existing systems, recommending appropriate updates or changes, and performance tuning. • Improved organizational efficiency and productivity by learning and applying new skills. • Validated XML documents, deployed composites through Jenkins, produced automated PowerShell scripts for web app deployment in AIX and Windows servers, and installed and updated RHEL servers.• Succeeded in reducing hundreds of thousands of dollars in IBM license fees by redesigning and rebuilding the systems with base level WebSphere. • Administered and performed configurations on applications in JAVA via administrative console, while using the JMS connect to WebSphere MQ. • Installed and maintained WebSphere versions V7, V8, V8.5, and V9 running on AIX Unix, Linux, and windows.• Set up LDAP and SSL certificates on WebSphere through key stores. • Deployed J2EE applications in WebSphere ND environment. • Executed imaging technology for disaster recovery procedures for SAN. • Configured WebSphere load balancing through IIS. Show less

Medford, Oregon Area

Work Scope: Full Lifecycle Project Management, Script Development, Performance Improvement, Software / Hardware Installation, System Management Tools, Staff Coordination & Support, Communication & Collaboration. Following are the highlights of the value I brought to 1800 Flowers/Harry & David:I wrote custom scripts with a focus on enhancing system efficiency and performance. I executed enterprise processes and best practices across applications. • Assisted management… Show more Work Scope: Full Lifecycle Project Management, Script Development, Performance Improvement, Software / Hardware Installation, System Management Tools, Staff Coordination & Support, Communication & Collaboration. Following are the highlights of the value I brought to 1800 Flowers/Harry & David:I wrote custom scripts with a focus on enhancing system efficiency and performance. I executed enterprise processes and best practices across applications. • Assisted management with all phases of system development life cycle from requirements analysis till system integration.• Installed, configured, tested, and maintained operating systems, application software, server hardware/rack systems, and system management tools. • Evaluated application performance for identifying potential bottlenecks and designed and implemented effective solutions with developers. Show less

Work Scope: Ticket Management / Escalation, User Management & Support, Issue Resolution, Customer Satisfaction & Retention, Software / Hardware Integration, Staff Coordination & Support, Communication & CollaborationIn this capacity, I performed a multitude of activities, such as resolving user system functionality issues, processing support requests from end users and helping with level 2 and 3, and engaging users over phone, via chat, and by emails with a friendly attitude… Show more Work Scope: Ticket Management / Escalation, User Management & Support, Issue Resolution, Customer Satisfaction & Retention, Software / Hardware Integration, Staff Coordination & Support, Communication & CollaborationIn this capacity, I performed a multitude of activities, such as resolving user system functionality issues, processing support requests from end users and helping with level 2 and 3, and engaging users over phone, via chat, and by emails with a friendly attitude. • Entered service tickets into incident tracking system, resulting in faster problem identification and resolution. • Maximized customer satisfaction and retention by addressing concerns and escalating issues to specialist team. • Enabled user community to extend skills, leverage system features, and find solutions without intervention from support team by creating and providing support documents. • Entrusted with the responsibility of providing PC/laptop/tablet printer and Mac deployments and support, troubleshooting, and configuring WAN and LAN, integrating hardware, devices, and software, and troubleshooting system hardware, network infrastructure, and connectivity issues. • Created and managed users, computer accounts, and their access to network resources in Active Directory. Additional Experience:Computer Repair Technician, Personal Computer Technologies, Ashland, OR Show less

Education record

Criminal Justice/Law Enforcement Administration