Róbert Pintér Email and Phone Number
Róbert Pintér work email
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Róbert Pintér personal email
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ICT service management professional with 16 years of experience in telecom/banking sector.
Unicredit
View- Website:
- unicreditgroup.eu
- Employees:
- 43709
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Incident ManagerUnicredit Mar 2023 - PresentBudapest, Hungary -
It Service Process ManagerUnicredit Aug 2022 - Mar 2023Budapest, Hungaryo Proactively monitor and maintain ICT processes (incident, problem, change)o Identify and analyze opportunities for service improvemento Manage high severity incidentso Drive dedicated task forces to define remediation actions and implement agreed solutionso Define KPIs for delivery units and monitor themo Manage service level reviews with customers -
Incident Support AnalystUnicredit Services S.C.P.A. Aug 2015 - Jul 2022Budapest, Hungaryo Manage minor incidentso Respond to escalationso Design, maintain and present incident KPI reportso Contribute to improve incident management process and service quality -
Demand Process ManagerHp Enterprise Services Mar 2014 - Aug 2015Budapest, Hungaryo Owner of IT service demand processo Manage service amendment and change requestso Arrange knowledge transfers -
Incident & Problem ManagerHp Enterprise Services Oct 2010 - Mar 2014Budapest, Hungaryo Manage high severity incidents and the lifecycle of related problemso Prepare and present incident SLA and KPI reportso Take part in project to outsource 100+ FTE service desk to India -
Deputy Team Leader - Service DeskHp Enterprise Services Aug 2008 - Oct 2010Budapest, Hungaryo Manage daily activities of Call Center teamo Coaching, mentoring -
Service Desk AnalystEds Feb 2008 - Jul 2008Budapest, Hungary
Róbert Pintér Skills
Róbert Pintér Education Details
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Faculty Of Mechanical Engineering And Automation Of Kecskemét CollegeMicroelectronics, Industrial Electronics, Robottechnics, Intelligent Automated Systems, Computer Net -
Gábor Dénes Secondary Technical School SzegedInformation Technology
Frequently Asked Questions about Róbert Pintér
What company does Róbert Pintér work for?
Róbert Pintér works for Unicredit
What is Róbert Pintér's role at the current company?
Róbert Pintér's current role is ICT Incident & Problem Management.
What is Róbert Pintér's email address?
Róbert Pintér's email address is ro****@****edit.eu
What schools did Róbert Pintér attend?
Róbert Pintér attended Faculty Of Mechanical Engineering And Automation Of Kecskemét College, Gábor Dénes Secondary Technical School Szeged.
What are some of Róbert Pintér's interests?
Róbert Pintér has interest in Cooking, Sport, Travelling, Music, Tv Series, Movies.
What skills is Róbert Pintér known for?
Róbert Pintér has skills like Service Desk, Incident Management, Itil, It Service Management, Sla, Service Management, Service Delivery, Bmc Remedy, Service Improvement, It Operations, It Management, Technical Support.
Who are Róbert Pintér's colleagues?
Róbert Pintér's colleagues are Oliver Meister, Emanuele Mereu, Galati Lucio, Ildikó Lehota, Kimeta Sehovic, Ileana Serena, Vanessa Botosova.
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Robert Pinter
Budapest -
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