Róbert Pintér

Róbert Pintér Email and Phone Number

ICT Incident & Problem Management @ UniCredit
milano, lombardy, italy
Róbert Pintér's Location
Hungary, Hungary
Róbert Pintér's Contact Details

Róbert Pintér work email

Róbert Pintér personal email

About Róbert Pintér

ICT service management professional with 16 years of experience in telecom/banking sector.

Róbert Pintér's Current Company Details
UniCredit

Unicredit

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ICT Incident & Problem Management
milano, lombardy, italy
Website:
unicreditgroup.eu
Employees:
43709
Róbert Pintér Work Experience Details
  • Unicredit
    Incident Manager
    Unicredit Mar 2023 - Present
    Budapest, Hungary
    View
  • Unicredit
    It Service Process Manager
    Unicredit Aug 2022 - Mar 2023
    Budapest, Hungary
    o Proactively monitor and maintain ICT processes (incident, problem, change)o Identify and analyze opportunities for service improvemento Manage high severity incidentso Drive dedicated task forces to define remediation actions and implement agreed solutionso Define KPIs for delivery units and monitor themo Manage service level reviews with customers
    View
  • Unicredit Services S.C.P.A.
    Incident Support Analyst
    Unicredit Services S.C.P.A. Aug 2015 - Jul 2022
    Budapest, Hungary
    o Manage minor incidentso Respond to escalationso Design, maintain and present incident KPI reportso Contribute to improve incident management process and service quality
    View
  • Hp Enterprise Services
    Demand Process Manager
    Hp Enterprise Services Mar 2014 - Aug 2015
    Budapest, Hungary
    o Owner of IT service demand processo Manage service amendment and change requestso Arrange knowledge transfers
    View
  • Hp Enterprise Services
    Incident & Problem Manager
    Hp Enterprise Services Oct 2010 - Mar 2014
    Budapest, Hungary
    o Manage high severity incidents and the lifecycle of related problemso Prepare and present incident SLA and KPI reportso Take part in project to outsource 100+ FTE service desk to India
    View
  • Hp Enterprise Services
    Deputy Team Leader - Service Desk
    Hp Enterprise Services Aug 2008 - Oct 2010
    Budapest, Hungary
    o Manage daily activities of Call Center teamo Coaching, mentoring
    View
  • Eds
    Service Desk Analyst
    Eds Feb 2008 - Jul 2008
    Budapest, Hungary
    View

Róbert Pintér Skills

Service Desk Incident Management Itil It Service Management Sla Service Management Service Delivery Bmc Remedy Service Improvement It Operations It Management Technical Support It Outsourcing Active Directory Itil Certified Itil V3 Foundations Certified Transition Management Blackberry Enterprise Server Outsourcing Disaster Recovery Help Desk Support Infrastructure System Deployment Service Level Agreements Citrix

Róbert Pintér Education Details

  • Faculty Of Mechanical Engineering And Automation Of Kecskemét College
    Faculty Of Mechanical Engineering And Automation Of Kecskemét College
    Microelectronics, Industrial Electronics, Robottechnics, Intelligent Automated Systems, Computer Net
  • Gábor Dénes Secondary Technical School Szeged
    Gábor Dénes Secondary Technical School Szeged
    Information Technology

Frequently Asked Questions about Róbert Pintér

What company does Róbert Pintér work for?

Róbert Pintér works for Unicredit

What is Róbert Pintér's role at the current company?

Róbert Pintér's current role is ICT Incident & Problem Management.

What is Róbert Pintér's email address?

Róbert Pintér's email address is ro****@****edit.eu

What schools did Róbert Pintér attend?

Róbert Pintér attended Faculty Of Mechanical Engineering And Automation Of Kecskemét College, Gábor Dénes Secondary Technical School Szeged.

What are some of Róbert Pintér's interests?

Róbert Pintér has interest in Cooking, Sport, Travelling, Music, Tv Series, Movies.

What skills is Róbert Pintér known for?

Róbert Pintér has skills like Service Desk, Incident Management, Itil, It Service Management, Sla, Service Management, Service Delivery, Bmc Remedy, Service Improvement, It Operations, It Management, Technical Support.

Who are Róbert Pintér's colleagues?

Róbert Pintér's colleagues are Oliver Meister, Emanuele Mereu, Galati Lucio, Ildikó Lehota, Kimeta Sehovic, Ileana Serena, Vanessa Botosova.

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