Robert Powers Email & Phone Number

New York City Metropolitan Area

• Generates opportunities to expand new & existing client base• Converts identified opportunities into new business by researching prospective customers to assess engagement strategies and conduct targeted outreach• Analyzes complex account and industry activity in collaboration with Business Intelligence (BI), to develop plans for a portfolio of accounts for specific market segments and monitors factors within accounts to develop a strategy for engagement to capitalize on… Show more • Generates opportunities to expand new & existing client base• Converts identified opportunities into new business by researching prospective customers to assess engagement strategies and conduct targeted outreach• Analyzes complex account and industry activity in collaboration with Business Intelligence (BI), to develop plans for a portfolio of accounts for specific market segments and monitors factors within accounts to develop a strategy for engagement to capitalize on opportunities• Collaborates with business leads and cross-functional commercial partners to achieve and maintain knowledge of current and future offerings, solutions, intellectual property, etc., to succeed in this competitive outsourced market• Delivers the Company’s messaging on differentiators, capabilities, and experience through effective communication with potential customers; conducts discussions with internal and external decision-makers to help advance customer engagement and sales• Documents and monitors progress in Salesforce [Customer Relationship Management software (CRM)], including lead research details, tracking contacts, and relevant follow-up information Show less

New York City Metropolitan Area

• Works closely with Account Executives to help build their pipeline by identifying early stage qualified opportunities • Contacts potential prospect companies based on outbound cold calling into core and expanded markets• Generates a significant volume of live connects from these identified companies that are passed on to the Account Executive for further pursuit based on qualification• Sets-up conference calls between the Prospect and Pilgrim Account Executive for qualified… Show more • Works closely with Account Executives to help build their pipeline by identifying early stage qualified opportunities • Contacts potential prospect companies based on outbound cold calling into core and expanded markets• Generates a significant volume of live connects from these identified companies that are passed on to the Account Executive for further pursuit based on qualification• Sets-up conference calls between the Prospect and Pilgrim Account Executive for qualified opportunities• Daily input of data to Salesforce.com from outbound activities including outbound calling, email, and social media• Updates to be performed on all Lead, Account, Contacts, Opportunities and Activity records in Salesforce.com daily as needed Show less

Parsippany, New Jersey, United States

• Quality control of Statements of Work• Support for Requests for Information (RFI) and Requests for Proposal (RFP)• Management of Salesforce.com CRM tool, budgeting/forecasting, and ongoing training for employees• Marketing and company research updates, maintaining lists, & updating competitive profiles• Assisted with strategic account planning• Administrator for team's SharePoint site• Meeting preparation and conference support (WebEx & deck support)• Coordinated… Show more • Quality control of Statements of Work• Support for Requests for Information (RFI) and Requests for Proposal (RFP)• Management of Salesforce.com CRM tool, budgeting/forecasting, and ongoing training for employees• Marketing and company research updates, maintaining lists, & updating competitive profiles• Assisted with strategic account planning• Administrator for team's SharePoint site• Meeting preparation and conference support (WebEx & deck support)• Coordinated with client contacts and admins and maintaining relationships• Created new templates for GTM needs (business reviews, sales decks & proposals)• Maintained standards for templates, marketing decks and client facing documents Show less

Little Falls, New Jersey, United States

• Fielded inquiries and successfully resolving concerns escalated by outsourced Customer Care partner• Responsibilities included, performing research, providing solutions, making recommendations, completing reports/documentation and analyzing trends• Generated $8,000,00.00 in combined revenue with sales team for FY 2020• Lead company Learning Departments Sales projects, including; telemarketing, major accounts support, virtual conference sponsor lead, generating revenue reports•… Show more • Fielded inquiries and successfully resolving concerns escalated by outsourced Customer Care partner• Responsibilities included, performing research, providing solutions, making recommendations, completing reports/documentation and analyzing trends• Generated $8,000,00.00 in combined revenue with sales team for FY 2020• Lead company Learning Departments Sales projects, including; telemarketing, major accounts support, virtual conference sponsor lead, generating revenue reports• Helped close out 33,000 Salesforce cases in FY2019 and 36,000 cases in FY2020• Average close out rate in FY2019 for cases was 4.72 days down to .93 days in FY2020• Provided resolution for 60-75 emails per day. Resolution rate greater than 97%• Trained coworkers in the use of CRM database and company’s best practices Show less

Greater New York City Area

Fairfield, New Jersey, United States

Piscataway, New Jersey, United States

Livingston, New Jersey, United States

South Carolina, Saudi Arabia (Desert Storm); Japan

• Corporal /Military Police and Customs Officer• Ran customs office in Japan; trained and supervised personnel• Attended Law Enforcement training, Customs and Non-Commissioned Officers schools• Served in Operation Desert Storm; December, 1990 - May, 1991• Honorable Discharge

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Captain of Intramural hockey & softball teams

Hs Diploma