Robert Powers Email & Phone Number

Warrenton, Va

Falls Curch, Va

Part of SCAMPI Appraisal Team for successful CMMI for Services Level 3 CertificationPerform audits on processes, services and work products to ensure continual service improvementAssisted with proposal writing for a successful contract recompeteIdentify and record any non-conformance with program or project level performance expectations and track to closureLead Change Advisory Board meetings during which major changes to the network are approved by Government leadershipPersonally approve standard changes to the networkMaintain status accounting report which details the status of all network changesCoordinate with enterprise level configuration management group to ensure change management on our program is operating in the best interest of our client, but is also in compliance with their requirements.

Falls Church, Va

Compile monthly data from functional managers into one report to be presented to government clientPerform audits on processes in order to add value to the client and improve the organization's operationsAs backup to the Configuration Manager, I am responsible for verifying any Change Requests and conducting meetings for the board which reviews and approves these changesConduct meetings to address Continual Service Improvements

Rosslyn, Va

Provide Tier II Support in a face-to-face environment and respond to any customer requests as quickly as possibleMaintain port-security on-site using Cisco IOSCollaborate with Deskside team to stay up-to-date on any new fixes or practicesMaintain documentation on processes and incidents to create efficiencies and maintain historical records

Falls Church, Va

Granted Public Trust Security ClearanceCreate documentation to improve and standardize processesFind solutions for over 2000 military personnel on a government network Remotely resolved client cases using Dameware Mini Remote ControlManage user accounts using Active Directory and Microsoft Exchange

Warrenton, Va

Developed new procedure for scheduling customer installations using Microsoft Excel that helped lower inventory cost.Tracked all inventory through online databases.Analyzed information on all shipments and scheduled installations.Managed the flexible schedules of three installers and five salespeople.Responsible for customer relationship management and conflict resolution.

Warrenton, Va

Led two basketball teams simultaneously with players aging from eleven to sixteen.Worked without any assistant coaches.Directed practice twice a week.Organized and coordinated travel plans for an average of two tournaments each month.Coordinated fundraising efforts with parents and raised about $800 for tournament costs.Motivated players for each practice and game.Cultivated strong relationships with the players and their families.