Robert Proper Email & Phone Number

Raleigh-Durham-Chapel Hill Area

• Directed and fostered a team of 8-12 representatives to efficiently manage and delegate workload, arranged training and development simultaneously while performing day to day operations• Supervised and monitored shipment planning for top priority clients; ensuring shipments managed and transported globally to meet tight deadlines• Responsible for addressing customer complaints, performing investigations, writing corrective/preventative actions, and addressing escalated problems from… Show more • Directed and fostered a team of 8-12 representatives to efficiently manage and delegate workload, arranged training and development simultaneously while performing day to day operations• Supervised and monitored shipment planning for top priority clients; ensuring shipments managed and transported globally to meet tight deadlines• Responsible for addressing customer complaints, performing investigations, writing corrective/preventative actions, and addressing escalated problems from clients.• Assigned as an International Training Supervisor. Directly working with new hires and tenured representatives to understand and implement best practices to serve client’s requests. • Restructured and revamped training and development procedures for the international logistics department. Aligning business needs with a streamlined plan for department growth.• Facilitated additional training and mentorship for multiple colleagues to handle regulated material as well as Export Controlled commodities Show less

• Received 4 promotions in the first 4 &1/2 years of working for company. Promoted within 6 months of employment from Global Logistics Support Coordinator role.• Responsible for coordinating dozens of international shipments simultaneously from collection until delivery• Consulted directly with clients to ensure smooth logistics of high value, high complexity and high visibility shipments; while upholding all global customs and shipment requirements. • Vast knowledge of global… Show more • Received 4 promotions in the first 4 &1/2 years of working for company. Promoted within 6 months of employment from Global Logistics Support Coordinator role.• Responsible for coordinating dozens of international shipments simultaneously from collection until delivery• Consulted directly with clients to ensure smooth logistics of high value, high complexity and high visibility shipments; while upholding all global customs and shipment requirements. • Vast knowledge of global customs requirements, commodity regulations and temperature-controlled commodities• IATA Certified to handle Dangerous Goods shipments. Trained and tasked with handling regulated commodities; including DEA Material, CITES regulated products and Fish and Wildlife regulated shipments• Assigned on a Leadership team, as a Superuser for a new Transportation Management System (TMS), which was used to streamline operations, increase visibility and improve quality of work output.• Consulted and aligned plans with third party logistic providers to ensure transit requirements are known, collection instructions are met, and the transport is coordinated without delay. Show less

• Tasked with analyzing order requests, palletizing the items, and determining if order is ultimately ready to ship.• Ensured cold chain deliveries are meeting management requirements and confirm efficient product handling

Elkton, Maryland

• Performed profitability analysis on backhaul program, finding a potential $675,000 profit increase per fiscal year• Conducted extensive research to generate a report on backhaul opportunities of potential vendors, and organizing routing data to develop a restructured business strategy• Communicated directly with senior management, supervisors, and coworkers throughout each department to present ideas, project findings, and to acquire knowledge of regular duties• Gained knowledge… Show more • Performed profitability analysis on backhaul program, finding a potential $675,000 profit increase per fiscal year• Conducted extensive research to generate a report on backhaul opportunities of potential vendors, and organizing routing data to develop a restructured business strategy• Communicated directly with senior management, supervisors, and coworkers throughout each department to present ideas, project findings, and to acquire knowledge of regular duties• Gained knowledge of the Inventory Management System, forecasting methods, and transportation solutions to launch company growth and efficiency Show less