Robert Putman Email & Phone Number

Durham, Nc, Us

Raleigh-Durham, North Carolina Area

Leading cross functional team of service representatives managing 3000 customer interactions monthly.

Raleigh-Durham, North Carolina Area

Led the Northeast team of 20 Field Engineers supporting 1200 customers for pre and post sales support.

Durham Nc

Led a team of customer service support specialists managing customer relations with our automated pill dispensing systems.

Raleigh-Durham, North Carolina Area

Lead the consolidated team of Nortel’s information management services, delivering organizational ownership for Coding, Change Management and Master Data management services for all portfolios. This service team evolved to Business solutions providing transitional services for portfolio divestitureDeveloped transitional services for product data management, systems and applications • Led the transitional support services team for 6 divestitures • Developed and executed sunset strategy closing business operations • Created a global data management organization with 57 reports • Implemented global resourcing strategy reducing costs $2M, improving efficiencies by 30% • Established global master data services team reducing intervals by 70% • Centralized coding services and support reducing intervals and cost by 50% • Created Centers of excellence in Mexico, India, China, Japan and the United Kingdom • Drove $2.7M reduction in operating budgets • Reduced the end to end interval from 360 days to 115 days • Introduced cost analysis to the Change management systems and tools saving $3M annually • Created and maintained global business continuity plans • Representative on the integrated project team for Product Data Management tool replacement